What are the responsibilities and job description for the Customer Service Representative - IWAE position at Ingram's Water & Air Equipment?
Job Summary:
The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.
Supervisory Responsibilities:
· None
Duties/Responsibilities:
· Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
· Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
· Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
· Performs other related duties as assigned.
Required Skills/Abilities:
· Excellent communication skills including active listening.
· Service-oriented and able to resolve customer grievances.
· Proficient computer skills with the ability to learn new software.
Education and Experience:
· High school diploma or equivalent.
· Customer service experience preferred.
· Bilingual (English/Spanish) preferred, but not a requirement.
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer.
· Must be able to lift up to 15 pounds at times.
Ingram's Water & Air Equipment, LLC is an Equal Opportunity Employer. Background check and negative result drug test are required for any candidate given a job offer for hire.
Job Type: Full-time
Pay: From $12.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Hickory, KY 42051 (Required)
Work Location: In person
Salary : $12