General Office Administrator/Service Concierge

Position Summary:

The Receptionist/Reception Area Administrator serves as the first point of contact for visitors and callers, ensuring a professional, welcoming, and efficient reception environment. This position is responsible for managing front desk operations, providing administrative and clerical support, and delivering exceptional customer service. Key duties include answering phones, processing payments, maintaining records, coordinating with staff, and ensuring the reception area's appearance and security. The role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced setting while always maintaining a professional and courteous demeanor.

Areas of Responsibility:

• Receptionist/Reception Area Administrator
• Able to multi-task (i.e., perform clerk duties, answer phone calls, receive visitors, process payments in Plot Box, and provide general information to callers & to the public (Office hours, Park hours, Plot locations, etc.).
• Maintain a neat appearance of the record-keeping areas.
• Scan all new contracts with any document’s attachments electronically.
• Process customer requests via telephone, mail, and e-mail.
• Must maintain a professional and conservative image.
• Directs visitors by giving them written plot locations.
• Maintains a safe, clean reception area by adhering to procedures, rules, and regulations.
• Contributes to team effort by accomplishing related tasks as needed.
• Must be able to communicate effectively, be pleasant, and patient with the customers.
• Address public and customer queries in a professional, courteous, and customer-centric manner.
• Monitor visitor access and maintain security awareness.
• Provide general administrative and clerical support.
• Assist in entering/updating At-Need interments in Plot Box.
• Direct and Attend Services as a Service Concierge in the absence of a Family Service Counselor when needed

Duties:

• Generate the Service and Cremation Daily report through Plot Box
• Responsible for daily scheduling of cremations and accurate preparation of all required cremation paperwork.
• Assist the Funeral Home with the Pickup of cremated remains
• Complete and process interment services in Plot Box
• End-of-day cash closing (Reconciliation)
• Assist with ordering memorials when needed.
• File contracts, Memorial Orders, Transfer Deeds, Affidavit of Heirs, etc.
• Deliver responsive customer support through telephone, email, and in-person interactions.
• Scan, append, and make changes to digital files, which include contracts, ACH forms & Deed Order, and any other documents needing scanning or appending.
• Keep track of supplies needed for record keeping, e.g., contract binders, file folders, cremation supplies, and printer supplies

This job specification does not imply that these requirements are the only standards for the position. The incumbent may be assigned additional duties and responsibilities as directed by the Office Supervisor or Office Manager.

Necessary Skills:

• Strong attention to detail and accuracy.
• Demonstrated experience with filing systems.
• Excellent written and verbal communication skills.
• Proficient with computers and document scanning equipment.
• Ability to type 35–40 words per minute.
• Exceptional customer service skills.

Skills and Abilities:

• Uses strong communication and problem-solving skills.
• Shows ability to work independently and to adapt to a fast-changing environment.
• Must have attention to detail with high standards of accuracy and completeness.
• Must be self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
• Must be able to work Saturdays and holidays as needed (Mother’s Day, Father's Day, Memorial Day)

Education and Experience:

• High School Diploma
• Must show proficiency in Microsoft Outlook, Word, and Excel
• Two (2) to Five (5) years’ experience in a general office environment
• Bilingual (Spanish) preferred but not required

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend, reach with hands and arms, use hand-to-finger motion, handle, and feel objects, tools, or controls.

The physical demands described here are representative of those required of an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Work seated at a workstation in a carpeted, air-conditioned/heated office environment, with moderate noise from equipment and coworkers and continual interruptions. Ability to frequently walk on uneven ground or pavement in dry and wet conditions. While performing the duties of this job, the employee is regularly required to use hands or fingers, handle or feel objects, tools, or controls, and reach with hands and arms. The employee is frequently required to stand, walk, stoop, kneel, crouch, and talk or hear. The employee is occasionally required to sit, climb, or balance. The employee must frequently lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 40 – 42 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Experience:

• Front Office: 3 years (Required)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $20 - $21