What are the responsibilities and job description for the Customer Service Manager position at Ingles Markets?
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Req Id: 32870
Customer Service Manager
Location: Mars Hill - Store 80: 225 Carl Eller Rd Mars Hill NC 28754
Posting End Date: 07/29/2026
Why Ingles
Ingles Markets has a place for everyone! Ingles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Find your path - growth opportunities abound, and Ingles loves to promote from within!
At Ingles, we work as a team to provide our customers with a warm, hometown shopping experience - and your role is essential to making that happen. While all associates share a variety of responsibilities, our greatest pride comes from greeting customers with a smile and offering helpful service. Join a company that values leadership, safety, and customer satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If you're ready to advance your career in retail management, we’d love to hear from you!
Opportunity
The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store’s front-end operations. This position is responsible for supervising and directing all front-end activities and operations.
Key Responsibilites
Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.
Open additional registers whenever three or more customers are in line to minimize wait times.
Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies.
Process Western Union and Money Order transactions.
Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed.
Enforce dress code and monitor breaks per company and federal guidelines.
Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly.
Use override key only in compliance with company policy.
Requirements
Exceptional customer service skills.
Previous cashier or front-end experience is required.
Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress.
Must be able to read and do simple math problems.
Wants to be part of a team in a fast-paced environment
18 years of age or older
Benefits
Weekly pay with direct deposit
Medical, dental, vision, life, and disability insurances
401(k) with company matching
Opportunities for advancement
Paid holiday, vacation, and sick leave (FT only)
Paid bereavement and jury duty leave (FT only)
Company paid life insurance (FT only)
Scholarship program for High School Seniors
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Nearest Major Market: Asheville
Req Id: 32870
Customer Service Manager
Location: Mars Hill - Store 80: 225 Carl Eller Rd Mars Hill NC 28754
Posting End Date: 07/29/2026
Why Ingles
Ingles Markets has a place for everyone! Ingles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Find your path - growth opportunities abound, and Ingles loves to promote from within!
At Ingles, we work as a team to provide our customers with a warm, hometown shopping experience - and your role is essential to making that happen. While all associates share a variety of responsibilities, our greatest pride comes from greeting customers with a smile and offering helpful service. Join a company that values leadership, safety, and customer satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If you're ready to advance your career in retail management, we’d love to hear from you!
Opportunity
The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store’s front-end operations. This position is responsible for supervising and directing all front-end activities and operations.
Key Responsibilites
Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.
Open additional registers whenever three or more customers are in line to minimize wait times.
Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies.
Process Western Union and Money Order transactions.
Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed.
Enforce dress code and monitor breaks per company and federal guidelines.
Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly.
Use override key only in compliance with company policy.
Requirements
Exceptional customer service skills.
Previous cashier or front-end experience is required.
Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress.
Must be able to read and do simple math problems.
Wants to be part of a team in a fast-paced environment
18 years of age or older
Benefits
Weekly pay with direct deposit
Medical, dental, vision, life, and disability insurances
401(k) with company matching
Opportunities for advancement
Paid holiday, vacation, and sick leave (FT only)
Paid bereavement and jury duty leave (FT only)
Company paid life insurance (FT only)
Scholarship program for High School Seniors
.buttontext654c0c3bfe9c6f34 a{ border: 1px solid transparent; } .buttontext654c0c3bfe9c6f34 a: focus{ border: 1px dashed #5B94FF !important; outline: none !important; }
Nearest Major Market: Asheville
Salary : $100