What are the responsibilities and job description for the Non-Warranty Claims Specialist position at Ingersoll Rand?
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title: Non-Warranty Claims Specialist
Location: Charlotte, NC, Mocksville, NC
About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80 brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Overview
We are seeking a Non-Warranty Claims Specialist in Charlotte or Mooresville, North Carolina, to manage customer claims for post-shipment issues outside product warranty coverage, including freight damage, shipment shortages, incorrect shipments, returns, and freight-pricing discrepancies.
You will own assigned claims from initial review through resolution—validating requests, researching order and shipment details, reviewing documentation, and determining responsibility and next steps. Working with customers, distributors, carriers, factories, and internal teams—including Quality, Shipping, Engineering, and Data Management—you will resolve discrepancies, support carrier claims, process credits, and communicate credit and return information. Success requires strong analytical skills, sound judgment, and the ability to evaluate substantial information across multiple business systems while managing shifting priorities. You will independently resolve straightforward claims and engage the appropriate internal partners on more complex issues.
The ideal candidate is someone with a strong customer-service mindset, effective time management, and a commitment to finding workable solutions. You will apply company policies and creative problem-solving to identify what can be done for the customer while supporting business needs. Clear, timely, professional communication with customers, distributors, and internal teams will be essential to delivering a world-class customer experience.
Responsibilities
At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.
Open Approved
Job Title: Non-Warranty Claims Specialist
Location: Charlotte, NC, Mocksville, NC
About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80 brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Overview
We are seeking a Non-Warranty Claims Specialist in Charlotte or Mooresville, North Carolina, to manage customer claims for post-shipment issues outside product warranty coverage, including freight damage, shipment shortages, incorrect shipments, returns, and freight-pricing discrepancies.
You will own assigned claims from initial review through resolution—validating requests, researching order and shipment details, reviewing documentation, and determining responsibility and next steps. Working with customers, distributors, carriers, factories, and internal teams—including Quality, Shipping, Engineering, and Data Management—you will resolve discrepancies, support carrier claims, process credits, and communicate credit and return information. Success requires strong analytical skills, sound judgment, and the ability to evaluate substantial information across multiple business systems while managing shifting priorities. You will independently resolve straightforward claims and engage the appropriate internal partners on more complex issues.
The ideal candidate is someone with a strong customer-service mindset, effective time management, and a commitment to finding workable solutions. You will apply company policies and creative problem-solving to identify what can be done for the customer while supporting business needs. Clear, timely, professional communication with customers, distributors, and internal teams will be essential to delivering a world-class customer experience.
Responsibilities
- Validate claim requests and collaborate with internal teams and external customers/distributors
- Coordinate with shipping carriers, factories, and quality teams to resolve claims
- Book and communicate credit or return information efficiently
- Maintain clear and professional communication via email and phone with internal and external contacts
- Provide outstanding customer service and support
- Handle multiple tasks in a professional and efficient manner
- Use SAP, Oracle, Salesforce, and MS Office tools to manage customer and claim data
- Analyze customer needs and resolve issues by applying problem-solving skills
- Maintain detailed and accurate records of claim interactions and resolutions
- High School Diploma or GED
- 2 years of experience in customer service, product services, or a related role.
- 2 years independently using a computer to navigate multiple applications and manage files.
- 2 years of experience using Microsoft Outlook to manage business email, calendars, and meeting invitations.
- 2 years of experience using Microsoft Excel to maintain, review, and analyze data.
- Excellent communication skills, both written and verbal
- Ability to handle multiple tasks professionally and efficiently
- Strong analytical and problem-solving skills
- Experience with SAP, Oracle, Salesforce (especially customer-related modules) is advantageous
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Associates Degree in Business, Marketing, or Technical related field preferred
- Some accounting/financial experience is preferred
- Mechanical aptitude and product knowledge a plus
- This position is based onsite at our Charlotte, NC or Mocksville, NC
At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.
Open Approved