Coordinator Specialist

Quality Builders Warranty (QBW) is looking to hire a full-time Coordinator Specialist in Charlotte, NC who is energetic, driven, enthusiastic, organized, and ready to serve as a liaison between homeowners and builders. Are you a people person with strong customer service skills? Would you like to work for an established company in a friendly and supportive office environment where you can grow professionally? If so, keep reading!

Our Coordinator Specialist earns a starting salary of $45,000 a year (depending on experience). This position is Monday-Friday, and QBW provides a flexible work schedule for our employees. We also offer an excellent benefits package including medical, dental, and vision coverage, profit-sharing/401k plan, paid time off, paid holidays, and a comprehensive onboarding & training program. In order to keep and retain the best, we promote a healthy work/life balance and a laid-back office environment. If this sounds like the opportunity for you, apply today!

ABOUT QUALITY BUILDERS WARRANTY

QBW is the nation’s premier 10-year new home warranty program. As a result of our integrity and stringent screening process, we have been recognized as the most selective 10-year home warranty program in the industry. We are backed by one of the nation’s largest insurers; making us the only warranty program operating with backing by a nationally licensed insurance company of this size.

Our “Builders of Integrity” strive for excellence, and consistently create quality homes and provide dedicated service to our customers. Our members have passed a strict set of standards so homebuyers can have peace of mind knowing they are in qualified hands.

A DAY IN THE LIFE OF A COORDINATOR SPECIALIST

Our Coordinator Specialist will act as a liaison between all parties by managing the warranty repair request process. They will work collaboratively with homeowners, our builder members as well as their subcontractors to ensure completion of warranty repairs within standards set by Quality Builders Warranty. They will respond to homeowner inquiries via phone, email as well as our online platform by evaluating homeowner requests, assigning to subcontractors, as well as monitoring the status of repairs to ensure warranty repair schedule is maintained and workmanship meets the quality standards of the homeowner and the company.

As a Coordinator Specialist, you are crucial to our success! In order to provide our clients with the very best in home building services, we need someone to manage the complaint resolution process, guiding both builders and homeowners in their warranty responsibilities.

Reviewing, evaluating & interacting with new builders and their homeowners to resolve warranty issues are important responsibilities of this position. You effectively communicate with internal teams and customers to maintain up-to-date company records. Your attention to detail and accuracy help keep our business running smoothly.

You cheerfully handle incoming telephone and email customer inquiries. Your positive, friendly disposition comes through in all of your interactions and our clients and staff enjoy working with you. You are good at establishing procedures and processes to keep everything flowing and organized. You see what needs to be done and jump right in. Your daily contributions help to build our business and customer relationships.

QUALIFICATIONS

• Bachelor’s degree, preferred
• Experience in homebuilding, is a plus!
• Proven customer service skills and experience in handling customer complaints
• Ability to successfully manage a variety of priorities simultaneously
• Proficient in CRM systems and word processing

Construction experience is a plus, but not necessarily required. Are you the kind of person who quickly catches on to what needs to be done, and then jumps right in? Do you have excellent customer service skills? Are you efficient and good at prioritizing? Are you a team player? If so, then you might just be perfect for this Warranty Claims Specialist position!