Account Representative

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Account Representative

Location: Quincy, IL

About Us

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems.

Job Summary

This demanding position will work directly with customers and sales representatives to resolve critical product issues in our Managed Care group. We are looking for an organized, technically oriented, take-charge individual with excellent skills in problem resolution, technical trouble shooting, and communication. This position requires a strong mechanical aptitude and a good understanding of internal air-cooled, reciprocating compressor components and technology. The ability to work independently with minimal supervision is a must.

Responsibilities

• Five years of technical customer service experience in aftermarket parts, auto parts desk, etc.
• Excellent communication (verbal and written), problem solving, and customer relation skills
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers
  
  

Qualifications

• Bachelor’s degree preferred, preferably in a technical or business-related field
• Strong mechanical and electrical aptitude preferred
• Ability to read & interpret engineering drawings and wiring diagrams preferred
• Good computer skills including Microsoft Office experience
  
  

Travel & Work Arrangements/Requirements

• Fully Site Based in Quincy, IL
  
  

Pay Range: The pay range for this role is $45,000-$60,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.