Associate, Non-Financial Risk

CRO Americas | Non-Financial Risk | Associate | New York

About ING:

In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

About the position:

The NFR Associate will play a key role in supporting the effective implementation and ongoing management of Non-Financial Risk (NFR) frameworks, with a focus on RCSAs, Issues, Events, KRIs, Key Controls Monitoring, and acting as an iRisk gatekeeper. This position involves close collaboration with process and control owners, business lines, and second line of defense functions to ensure robust risk identification, assessment, mitigation, and reporting.

About the department:

The Non-Financial Risk (NFR) team is a diverse group of professionals dedicated to safeguarding the organization against risks arising from inadequate or failed internal processes, people, systems, or external events. The NFR function plays a pivotal role in shaping and maintaining a robust risk culture, designing effective control frameworks, and building resilience across all business activities and processes.

Operating as a true second line of defense (2LoD), the NFR team is responsible for overseeing, challenging, and advising the first line of defense (1LoD) on all aspects of non-financial risk management. This includes maintaining the NFR framework, risk taxonomy, policies, and standards, as well as cascading risk appetite into detailed risk strategies across the organization. The team ensures that non-financial risks are properly identified, assessed, mitigated, and monitored, and that any outliers or emerging risks are escalated and addressed in alignment with senior management and regulatory expectations.

Responsibilities:

The responsibilities of the NFR Associate include, but are not limited to, the following:

• Act as the local subject matter expert on RCSA types and methodology, ensuring group standards are implemented in cooperation with Head Office and adapted to meet local regulatory requirements.
• Collaborate with Head Office to ensure local issue management processes are consistent with group frameworks and reporting standards. Provide clear guidance to local teams on issue escalation, root cause analysis, and action plan development.
• Ensure all issue management activities meet local regulatory expectations and are properly tracked and reported.
• Work closely with Head Office to align event management practices and reporting with group-wide standards. Clarify event classification, documentation, and escalation procedures for local teams, ensuring understanding and consistency.
• Ensure event management processes are tailored to meet local regulatory requirements and support timely remediation and learning.
• Serve as the expert for KRI selection and monitoring, collaborating with Head Office to implement group methodologies and adjusting indicators to reflect local risk and regulatory needs.
• Coordinate 2LoD key controls monitoring activities, ensuring alignment with group methodologies, providing guidance to local teams, and meeting all local regulatory requirements.
• Automate NFR processes using AI tools.

Qualifications and Competencies

• Strong understanding of non-financial risk management principles, frameworks, and methodologies (RCSA, KRI, Issue/Event management, controls monitoring).
• Experience with risk management tools and systems (e.g., iRisk or similar platforms).
• Good knowledge of AI fundamentals and experience in prompts writing and agents creation.
• Analytical mindset with attention to detail and a proactive approach to problem-solving.
• Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• High ethical standards, sound judgment, and a commitment to continuous learning.
• Bachelor’s degree in a relevant field (e.g., Finance, Risk Management, Business Administration) preferred.

Salary Range $85,000-107,000

In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with commuting and fitness.

ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.

ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.