What are the responsibilities and job description for the AR & Collections Supervisor position at Infusion Health?
ROLE SUMMARY
Infusion Health is seeking a detail-oriented and persistent Medical Billing & Collections Specialist to manage insurance and patient accounts receivable. In this role, you will be responsible for resolving outstanding claims, reducing AR aging, and ensuring timely reimbursement across all payers. You will work closely with our billing and coding team to identify denial trends and implement proactive solutions that support the financial health of our practice.
KEY RESPONSIBILITIES
Insurance Collections & AR Follow-Up
• Review aging reports to identify unpaid or underpaid claims
• Contact insurance companies via phone, portal, or written correspondence to resolve outstanding claims
• Follow up on denied or rejected claims and take corrective action (appeals, resubmissions, corrections)
• Track claim status until full payment is received
• Escalate complex claims to supervisors when necessary
Patient Collections
• Reach out to patients regarding outstanding balances in a professional and empathetic manner
• Set up payment arrangements or explain billing statements clearly
• Document patient communications and payment commitments accurately
Denial Management
• Investigate reasons for claim denials or partial payments
• Correct claim errors and resubmit timely
• File appeals with insurance carriers as needed
• Collaborate with the billing/coding team to prevent recurring denials
Documentation & Reporting
• Maintain accurate and detailed notes of all collection activities
• Update patient accounts and AR records in the billing system
• Generate and review AR and collection reports for management
• Meet monthly collection goals and performance metrics
Compliance & Customer Service
• Ensure all collection activities comply with HIPAA and applicable healthcare regulations
• Maintain professionalism and confidentiality in all patient and insurance interactions
• Provide excellent customer service to patients and insurance representatives
SKILLS & QUALIFICATIONS
• Knowledge of medical billing, coding (ICD-10, CPT, HCPCS), and insurance guidelines
• Experience with claim follow-up, AR management, and denial resolution
• Strong communication and negotiation skills
• Ability to analyze EOBs (Explanation of Benefits) and remittance advice
• Proficiency with billing software and electronic health record (EHR) systems
• Exceptional attention to detail, persistence, and time management skills