What are the responsibilities and job description for the IT Support Specialist position at InfraTech Solutions?
Job Summary
We are seeking a proactive and customer focused Level 1 Desktop Support / Junior Systems Administrator to join a fast paced IT team supporting a corporate office environment in Midtown Manhattan. This individual will provide white glove technical support to end users, troubleshoot desktop, application, and network issues, and assist with basic systems administration tasks.
This role is ideal for someone with 2 to 3 years of experience who enjoys working directly with users and delivering a high level of service while continuing to grow their technical skills within a collaborative IT team.
This position will initially be a 3 month contract supporting a team member who will be going on maternity leave, with the potential for extension or conversion based on performance and business needs.
The role requires 5 days onsite at the client’s office.
Key Responsibilities
Provide white glove technical support to end users through in person assistance, phone, and ticketing requests.
Troubleshoot and resolve hardware, software, application, and connectivity issues affecting desktops, laptops, mobile devices, and conference room systems.
Support users within Microsoft 365 including Teams and Exchange basics.
Assist with user account provisioning and access management within Active Directory and Okta.
Provide support through the organization's ticketing system including Zendesk, documenting incidents, requests, and resolutions.
Assist with onboarding and offboarding processes including device setup, account provisioning, and system access.
Troubleshoot basic network connectivity issues and escalate more complex problems when needed.
Support conference room technology and collaboration tools when required.
Maintain accurate documentation of troubleshooting steps, procedures, and recurring issues.
Deliver excellent customer service while supporting executives and staff in a professional corporate environment.
Occasionally assist with onsite troubleshooting at other New York office locations when required.
Escalate complex issues to senior engineers or appropriate technical teams when necessary.
Required Skills And Qualifications
2 to 3 years of experience in IT support, desktop support, or helpdesk environments
Experience supporting Microsoft 365 environments
Hands on experience with Active Directory user management
Basic knowledge of Okta administration
Familiarity with Exchange basics
Experience working with ticketing systems such as Zendesk
Strong troubleshooting ability across desktop, applications, and basic network issues
Excellent communication skills and strong customer service mindset
Ability to work collaboratively within a small IT team while supporting a high volume of end users
Professional demeanor and ability to provide white glove support to business users
Preferred Technical Experience
Exposure to Azure environments
Basic networking knowledge including troubleshooting connectivity issues
Exposure to Meraki or Aruba networking environments
Experience supporting collaboration tools such as Microsoft Teams or Zoom
**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
We are seeking a proactive and customer focused Level 1 Desktop Support / Junior Systems Administrator to join a fast paced IT team supporting a corporate office environment in Midtown Manhattan. This individual will provide white glove technical support to end users, troubleshoot desktop, application, and network issues, and assist with basic systems administration tasks.
This role is ideal for someone with 2 to 3 years of experience who enjoys working directly with users and delivering a high level of service while continuing to grow their technical skills within a collaborative IT team.
This position will initially be a 3 month contract supporting a team member who will be going on maternity leave, with the potential for extension or conversion based on performance and business needs.
The role requires 5 days onsite at the client’s office.
Key Responsibilities
Provide white glove technical support to end users through in person assistance, phone, and ticketing requests.
Troubleshoot and resolve hardware, software, application, and connectivity issues affecting desktops, laptops, mobile devices, and conference room systems.
Support users within Microsoft 365 including Teams and Exchange basics.
Assist with user account provisioning and access management within Active Directory and Okta.
Provide support through the organization's ticketing system including Zendesk, documenting incidents, requests, and resolutions.
Assist with onboarding and offboarding processes including device setup, account provisioning, and system access.
Troubleshoot basic network connectivity issues and escalate more complex problems when needed.
Support conference room technology and collaboration tools when required.
Maintain accurate documentation of troubleshooting steps, procedures, and recurring issues.
Deliver excellent customer service while supporting executives and staff in a professional corporate environment.
Occasionally assist with onsite troubleshooting at other New York office locations when required.
Escalate complex issues to senior engineers or appropriate technical teams when necessary.
Required Skills And Qualifications
2 to 3 years of experience in IT support, desktop support, or helpdesk environments
Experience supporting Microsoft 365 environments
Hands on experience with Active Directory user management
Basic knowledge of Okta administration
Familiarity with Exchange basics
Experience working with ticketing systems such as Zendesk
Strong troubleshooting ability across desktop, applications, and basic network issues
Excellent communication skills and strong customer service mindset
Ability to work collaboratively within a small IT team while supporting a high volume of end users
Professional demeanor and ability to provide white glove support to business users
Preferred Technical Experience
Exposure to Azure environments
Basic networking knowledge including troubleshooting connectivity issues
Exposure to Meraki or Aruba networking environments
Experience supporting collaboration tools such as Microsoft Teams or Zoom
**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**