What are the responsibilities and job description for the Account Manager position at Infotec?
Account Manager – Infotec
Travel expectations - based at Virginia Beach, VA office 10% local travel
Infotec is a nationally recognized training organization empowering clients with world-class IT and Leadership training and certification. Founded in 1988, Infotec has been designing and delivering training solutions for State/Local/Federal Government Agencies, DoD, Military Contractors, Regional Businesses, and Large Commercial Corporations for over 28 years.
Position Summary:
The Account Manager is responsible for maintaining and growing client relationships for Infotec’s training and professional development programs. This position focuses on understanding client needs and recommending appropriate technology and business training solutions to help organizations achieve their learning and performance goals. The Account Manager serves as the primary point of contact for assigned accounts and partners with internal teams to ensure exceptional client service and program delivery.
Primary Responsibilities:
- Manage a portfolio of existing client accounts, ensuring satisfaction, retention, and long-term partnerships.
- Identify and pursue new business opportunities with current and prospective clients.
- Consult with organizations to understand workforce training needs and recommend appropriate Infotec courses, workshops, or custom solutions.
- Develop proposals, pricing, and contracts in coordination with leadership.
- Collaborate with internal teams to coordinate program logistics, instructor scheduling, and course delivery.
- Maintain accurate and up-to-date records of client activity, communications, and opportunities in the CRM system.
- Monitor training industry trends, competitor offerings, and client feedback to inform sales strategy.
- Meet or exceed defined sales goals and performance targets.
- Represent Infotec at trade shows, client meetings, and community events to promote services and build brand awareness.
Requirements:
Education/Experience
- Bachelor’s degree in Business, Marketing, Communications, or related field; or equivalent combination of education and experience.
- 3–5 years of professional experience in account management, business development, or sales—preferably in training, education, or professional services. 3-5 years of professional sales experience with a focus on account management and new business development. Training, education and professional services experience a plus.
- Proven record of meeting or exceeding sales and client retention goals.
Skills/Abilities
- Excellent relationship-building, communication, and presentation skills.
- Strong consultative sales approach with the ability to match client needs to training solutions.
- Highly organized with attention to detail and follow-through.
- Ability to manage multiple priorities in a dynamic environment.
- Proficient with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Results-driven, self-motivated, and able to work independently and as part of a team.
- Willingness to travel occasionally for client meetings, events, and conferences.
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The employee is required to communicate professionally in person, over the telephone, and through email; move about the office and client locations; handle business materials and equipment; and visually observe and assess.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Infotec is proud to be an Equal Opportunity Employer.