Oracle Unity Functional Lead Consultant

Infosys is seeking an experienced Oracle Unity Functional Lead Consultant to lead the design, configuration, and implementation of Oracle Unity Customer Data Platform (CDP) solutions within the Oracle CX ecosystem. The Lead Consultant will collaborate closely with business and technical teams to unify customer data, define audience segmentation strategies, configure data models, and support end‑to‑end activation across marketing, sales, and service applications. The role requires strong understanding of customer data management, identity resolution, data governance, and orchestrated customer experiences.

Key Responsibilities

• Lead functional design and implementation of Oracle Unity CDP including data models, customer profiles, segmentation, and insights.
• Conduct requirement workshops with business stakeholders to understand customer data strategy, segmentation needs, and downstream activation use cases.
• Define and configure data sources, identity resolution rules, data enrichment logic, and profile unification.
• Build audiences, behavioral segments, predictive models, and orchestration flows using Unity capabilities.
• Integrate Unity with Oracle CX applications (Eloqua, Responsys, Oracle Sales, Service, and third‑party systems).
• Collaborate with technical teams on data ingestion, event streaming, APIs, and CDP-to-CX activation workflows.
• Support testing cycles (UAT/SIT), training, documentation, and go‑live/hypercare activities.
• Ensure data governance, security, and compliance (PII, consent, privacy policies).
• Provide best practices on CDP usage, customer lifecycle journeys, and unified customer experience initiatives.
  
  

Required Qualifications

• At least 7 years of IT experience.
• 6 years experience in CX, CRM, Martech, or Customer Data Platforms.
• Location for this position is San Ramon, CA. This position may require relocation and/or travel to client/project location.
• Hands-on experience with Oracle Unity CDP including data modeling, segmentation, identity resolution, and activation.
• Strong functional understanding of customer data processes, data quality, and customer lifecycle management.
• Experience working with Oracle CX applications: Eloqua, Responsys, CX Sales, Service Cloud, or similar Martech/CRM tools.
• Understanding of REST APIs, data ingestion strategies, CDP integrations, and event data.
• Strong documentation, workshop facilitation, and stakeholder management skills.
• Strong communication and presentation skills
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
  
  

Preferred Qualifications

• It is preferred that candidate has previously worked in high tech manufacturing companies and has exposure to business flows of such organizations.
• Person is conversant with Oracle R12 EBS applications and/or any other ERP system as well.
  
  

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off
  
  

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.