CCM (Quadient) Lead Consultant

Infosys is seeking a Lead Consultant who has experience in CCM (Quadient). As a Lead Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the configuration, setup, integration of CCM platform with the overall solution. You will be responsible for designing and overseeing the implementation of Customer Communication Management (CCM) solutions within an enterprise environment. This role involves integrating various enterprise applications, Quadient Suite, and Mail house services, to streamline communication processes and enhance customer engagement. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 8 years of experience in Information Technology
• Candidate must be located in Newark, NJ or be willing to relocate to the location. This position may require travel to project locations.
• Strong understanding of Quadient Inspire product suite, Scalar / Automation, Interactive and Messenger capabilities
  
  

Responsibilities

• Collaborate with key stakeholders to understand business needs and translate them into technical solutions. Provide guidance to development teams on technology architecture best practices
• Design and implement CCM strategies that align with business objectives and customer experience goals.
• Lead the integration of enterprise applications such as upstream AR/Admin Systems, Integration layer, Quadient Scalar / Automation, archival and Mail house services.
• Provide expert advice on the use of integration technology, data architecture, and system architecture, including best practices for CCM.
• Work with enterprise Architects to develop efficient and scalable CCM solution using niche features of Quadient. Finalize data models, Quadient deployment models to provide cost effective and standardized solution that can cater to all current and envisioned future needs
• Work with Vendor team for installing, configuring and establishing connectivity to Quadient products from client Infra
  
  

Skills

• 8 years of relevant experience in Quadient Product suite. Should have experience on end to end integration with enterprise applications utilizing Quadient Scalar / Automation features
• Strong understanding of Quadient Inspire product suite, Scalar / Automation, Interactive and Messenger capabilities
• Experience with cloud computing, micro services architecture and containerisation
• In-Depth knowledge of Quadient’s Configuration, Deployment Models (Flex/Evolve) and Licensing model
• Experience with agile development methodologies and sound DevOps practices
• Strong analytical and problem-solving skills
• Well-versed with Cloud Integration and Infrastructure setup
• Experience on Greenfield implementations, other CCM products would be desirable
  
  

Personal

Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent communication and interpersonal skills. Ability to work effectively in a team environment
  
  

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off
  
  

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.