What are the responsibilities and job description for the Smartcomm Lead Consultant position at Infosys Limited Digital?
Job details
Job Role
Process Project Lead 1
Career Role
Lead Consultant - US
Work Location
Indianapolis, IN
State / Region / Province
Indiana
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
151416BR
Technical Skills 1
Technology|Customer Communication Management|SmartCommunications
Technical Skills 2
Foundational|Development Methodology|Infosys Global Agile methodology
Overview
The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.
In the assigned Job Role of Process Project Lead 1, your Area Of Responsibility will be as below:
• Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
• Act as a liaison between technical teams and clients, facilitating effective communication through regular meetings and milestone reviews
• Support functional teams in managing advisory and consulting initiatives focusing on process oriented product evaluation, benchmarking studies and process improvement projects
• Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations
Your contribution to the team:
• Proactive risk management to ensure project delivery
• An ability to build collaborative relationships with stakeholders through effective communication
• Focused governance over project scope and identification of additional project opportunities
• Focus to anticipate challenges and deliver innovative solutions
• Commitment to balance project economics with adherence to strategic priorities
Required Skill and Experience
Overall experience in IT and Consulting. Possess experience in end to end implementations using Smart Comm product suite
Preferred Skill and Experience
relevant experience in SmartComm Product suite. Should have experience on end to end integration with enterprise applications utilizing SmartComm API's
Strong understanding of SmartComm concepts and development
Strong hands on experience on all SmartComm modules - Data Modeler, Advanced Template Designer and Web Editor
In-Depth knowledge of SmartComm's Appliance Configuration and Deployment Models (Cloud/Hybrid)
Should be well versed with Rationalization concepts, Migration of templates from Legacy to SmartComm and Admin work like setting up of Users and approval workflows.
Hands on experience in creating Scriptable Batch Config/Template Selector and Output Configurations for post processing
Sound knowledge in generating Interactive communications using Draft Editor
Should be well versed with handling and creating JSON objects.
Experience on Core Java, Spring framework, Microservice based architecture would be desirable
Experience on Greenfield implementations, other CCM products would be desirable
Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Job Role
Process Project Lead 1
Career Role
Lead Consultant - US
Work Location
Indianapolis, IN
State / Region / Province
Indiana
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
151416BR
Technical Skills 1
Technology|Customer Communication Management|SmartCommunications
Technical Skills 2
Foundational|Development Methodology|Infosys Global Agile methodology
Overview
The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.
In the assigned Job Role of Process Project Lead 1, your Area Of Responsibility will be as below:
• Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
• Act as a liaison between technical teams and clients, facilitating effective communication through regular meetings and milestone reviews
• Support functional teams in managing advisory and consulting initiatives focusing on process oriented product evaluation, benchmarking studies and process improvement projects
• Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations
Your contribution to the team:
• Proactive risk management to ensure project delivery
• An ability to build collaborative relationships with stakeholders through effective communication
• Focused governance over project scope and identification of additional project opportunities
• Focus to anticipate challenges and deliver innovative solutions
• Commitment to balance project economics with adherence to strategic priorities
Required Skill and Experience
Overall experience in IT and Consulting. Possess experience in end to end implementations using Smart Comm product suite
Preferred Skill and Experience
relevant experience in SmartComm Product suite. Should have experience on end to end integration with enterprise applications utilizing SmartComm API's
Strong understanding of SmartComm concepts and development
Strong hands on experience on all SmartComm modules - Data Modeler, Advanced Template Designer and Web Editor
In-Depth knowledge of SmartComm's Appliance Configuration and Deployment Models (Cloud/Hybrid)
Should be well versed with Rationalization concepts, Migration of templates from Legacy to SmartComm and Admin work like setting up of Users and approval workflows.
Hands on experience in creating Scriptable Batch Config/Template Selector and Output Configurations for post processing
Sound knowledge in generating Interactive communications using Draft Editor
Should be well versed with handling and creating JSON objects.
Experience on Core Java, Spring framework, Microservice based architecture would be desirable
Experience on Greenfield implementations, other CCM products would be desirable
Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.