What are the responsibilities and job description for the Senior Process Associate (Payroll) position at Infosys BPM?
Senior Process Associate - Payroll
Tempe, Az
In the role of senior process associate, you will execute transactions as per prescribed guidelines and timelines, review and validate the inputs from the other team members, support your manager in training activities, daily operations reviews, and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys.
In this role, you will be responsible for transition coordination, process training, and certifications for the team, talent management-related activities, Service Level Agreement compliance, and Process compliance. You will also be involved in day-to-day customer interactions, knowledge management, and process reengineering activities.
Your responsibilities will include, but are not limited to:
- Responds to payroll queries and concerns from employees within timelines
- Sends responses accurately
- Handles sensitive and confidential payroll information
- Assists auditors with their needs (reports, etc)
Location for this position is Tempe, AZ.
On-Site
Qualifications
Basic
- High School Diploma or GED Equivalent
- At least 1 year of experience relating to the job description
Preferred
- Relevant work experience in the area of payroll processing and replying to payroll queries
- Basic knowledge of payroll fundamentals
- Professional written and verbal communication skills
- Analytical skills
Note: Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face-to-face.
About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.