Senior Manager – Digital Studio Production

Senior Manager – Digital Studio Production

Operations Manager

The Senior Manager - Digital Studio Production, is responsible for executing digital content initiatives across web and app channels within an in-house creative studio. This role serves as the digital production subject matter expert, translating creative and business needs into structured, executable plans and high-quality outputs. Working closely with the director of digital, this role owns project-level production planning, estimating, and delivery, while supervising a team of digital producers (intake partners).

Core Responsibilities

• Lead and supervise a team of digital producers (intake partners).
• Coach team members on production rigor and stakeholder management.
• Ensure consistency in how work is scoped, estimated, and routed into production.
• Partner with director of digital on intake, prioritization, and stakeholder alignment.
• Uphold intake quality, ensure requests are digitally feasible, and translate requests into clear production plans, including timelines, dependencies, and resource needs.
• Develop and ensure project budgets align with internal cost and efficiency expectations. Track actuals vs. estimates, identifying variances, and correcting.
• Own and manage end-to-end workflows and deliveries across projects.
• Assert proactive risk and priority management as needed to drive clarity across roles and execution forward.
• Engage with digital, marketing, and tech teams to ensure clarity and alignment on deliverables.
• Ensure deliverables are complete and executed per creative intent, consulting creative team as needed.
• Ensure outputs are optimized for digital channels.
• Apply working knowledge of UX/UI principles to guide layout, interaction, and content behavior.
• Serve as the senior escalation point and advisor for production challenges and risks.
• Provide clear reporting on project status, risks, and performance.

Basic Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• 7 years of experience relevant to job description

Preferred Requirements

• 7 years of experience in digital production, with 4 years of experience leading producers or intake teams.
• Trusted expert in digital production.
• Fluent in digital tools and workflows, and able to operate effectively across digital, marketing, brand, and tech teams.
• Experience delivering web and app-based content projects.
• Strong proficiency in Workfront, SharePoint, Figma, and Adobe Creative Cloud.
• Communicate clearly across all levels.
• Comfortable escalating for support as needed.
• Well versed in controlling actuals vs. plan.

Who We Are

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.