Category Manager - Maintenance & Services

Job description:

Category Manager – Maintenance & Services

Manufacturing / CPG / FMCG

Location is Chicago, IL

The Sourcing Category Manager – Maintenance & Services is responsible for leading strategic sourcing and category management for maintenance, facilities, and technical services across U.S. Canada regions in the FMCG/CPG/Manufacturing domain. This role drives cost optimization, service quality, supplier performance, and risk mitigation while ensuring compliance with North America’s regulatory, labor, and safety standards. The position partners with Operations, Facilities, Engineering, Finance, Legal, EHS, and quality stakeholders.

Job Description:

Consultants are the leaders who drive the momentum and success of our client’s programs and transformations. Their ability to foresee problems, mitigate risks, and navigate changing environments is what enables our team to rise to any challenge with ease and confidence. Our clients entrust us to lead their supply chain and procurement functions into the future and we are committed to ensuring our team can deliver upon this reputation through the development and sharing of new IP within the organization.

Responsibilities

• Develop and execute category strategies for maintenance and services aligned with business and operational goals
• Manage end-to-end category lifecycle, including spend analysis, and total cost of ownership (TCO) optimization
• Identify opportunities for consolidation, standardization, and preferred supplier programs across sites
• Lead large sourcing events (RFP, RFQ, RFI) for maintenance and technical service categories
• Negotiate commercial terms, pricing models, service levels (SLAs), and master service agreements (MSAs)
• Support building sourcing pipelines for the category in the region and helping regional buyers drive sourcing projects.
• Drive continuous improvement, cost reduction, and cost avoidance initiatives with services suppliers
• Act as a strategic business partner to Facilities Management, Engineering, Operations, EHS, Finance, and HR
• Translate business requirements into sourcing solutions that balance cost, quality, safety, and service continuity
• Provide market intelligence and benchmarking insights to internal stakeholders
• Deliver and report annual cost savings, cost avoidance, and value creation metrics
• Leverage should-cost models, rate benchmarking, and market analytics

Qualifications

Basic

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of relevant work experience in the job description

Preferred

• . Approximately 8-10 years’ experience in handling category management activities in the Maintenance & technical Services space
• Professional certification (CPSM, CPSD, CIPS, PMP) preferred
• Exposure in drafting category strategy, sourcing planning, business case creation, sourcing execution and contract closure
• Good client facing & client management skills
• Demonstrated experience with maintenance and services procurement in the U.S. market
• Experience working with national service providers and regional vendors
• Very good communication skills
• Strong customer‑centric mindset (client‑facing experience preferred)
• Transformation mindset with ability to identify improvement opportunities
• Highly organized, proactive, and goal‑oriented
• High integrity, attention to detail, and strong prioritization skills

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email or face-to-face.

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.