What are the responsibilities and job description for the Technical Support Analyst position at InfoStride?
Job ID: 808254
Job Title: Service Support Analyst
Location: Raleigh, NC (Onsite)
Interview: In Person Only
Job Description:
We are seeking a Service Support Analyst with 3 years of experience supporting physical security systems. The ideal candidate will manage security equipment inventory, support the Genetec access control platform, troubleshoot IP cameras and card readers, coordinate preventive maintenance, and maintain technical documentation. The role also involves working with ServiceNow, supporting Security Operations activities, and collaborating with vendors and internal teams to ensure reliable security system operations.
Required Skills:
- 3 years of experience with physical security systems.
- Hands-on experience with Genetec security/access control platform.
- Experience with IP cameras, video surveillance, and card readers.
- Working knowledge of ServiceNow.
- Proficiency in MS Excel, Word, Outlook, Visio, and PowerPoint.
- Strong troubleshooting, root cause analysis, and documentation skills.
- Excellent written and verbal communication skills.