Teamcenter Architect -PLM

Title: Teamcenter Architect

Location: Wichita, KS (Onsite)

Duration: 12 Months

Client: Manufacturing Domain

Rate: $80/hr on Vendor's W2

USC, GC, GC EAD Only

Video Interviews

7 - 15 years of experience

Job Description

Required Technical Skills

• Strong experience with Siemens Teamcenter PLM
• Good understanding of Teamcenter architecture and system components
• Hands-on knowledge of Teamcenter modules including Workflow, Structure Manager, Change Management, and Access Management
• Familiarity with Unix/Linux and Windows operating systems
• Working knowledge of Oracle and SQL Server databases
• Experience working within ITIL-based support environments
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, or similar platforms
• Understanding of incident, problem, and change management processes

Functional Skills

• Provide L2/L3 application support for Teamcenter PLM users
• Analyze, troubleshoot, and resolve application, workflow, and data-related issues
• Monitor application stability, system performance, and overall availability
• Manage incidents, service requests, and problem tickets through ITSM tools
• Conduct root cause analysis and implement long-term solutions
• Support Teamcenter upgrades, hotfixes, and patch deployments
• Perform regression testing and user acceptance testing (UAT)
• Support data migration, validation, and deployment activities
• Participate in release planning and production deployments

Key Responsibilities

• L2 Support Responsibilities
• Provide advanced troubleshooting support for incidents escalated from Level 1 support
• Perform administrative activities such as:
• User creation and deactivation
• Role and group updates
• Handling end-user support requests
• Identify recurring issues and participate in problem management activities
• Coordinate with Siemens GTAC for Incident Reports (IRs) and Problem Reports (PRs)
• Ensure all system changes follow approved change management procedures
• L3 Support Responsibilities (Remote)

Handle complex technical issues escalated from L2 support teams

Perform detailed root cause analysis and implement permanent fixes

Support release management activities including deployment of patches and maintenance updates

Participate in project-related enhancement and support activities

User Support Coverage

Support environment consisting of approximately 50 users

Provide end-user support coverage for 4 hours per week initially

Support coverage and effort will be reviewed monthly based on business usage

Maintain a 24-hour response time for all open support issues

Weekend Maintenance Support

• Participate in planned weekend maintenance activities for Teamcenter updates and patches
• Support maintenance and testing activities in the Teamcenter Pre-Production environment
• Production maintenance activities will be scheduled with a minimum 4-week advance notice
• Ensure alignment and code consistency with the Montreal Civil Teamcenter environment
• Weekend maintenance activities will be performed by the designated Product Architect
• Onsite support is required during scheduled maintenance windows
• Preferred Soft Skills
• Strong analytical and problem-solving abilities
• Excellent troubleshooting and debugging skills
• Effective communication skills with both technical and business stakeholders
• Ability to work independently as well as collaboratively within cross-functional teams
• Strong documentation, coordination, and organizational skills

If you're interested in this position, kindly share your updated resume at Chehakpreet.singh@infostride.com