What are the responsibilities and job description for the Teamcenter Architect position at VISION INFOTECH INC.?
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Position: Teamcenter Architect
Location: Wichita, KS (Hybrid)
Duration: 12 Months
Visa: Client Won't be able to sponsor any visa
LinkedIN ID
W2 Only
Job Description
Required Technical Skills
- Strong experience with Siemens Teamcenter PLM
- Good understanding of Teamcenter architecture and system components
- Hands-on knowledge of Teamcenter modules including Workflow, Structure Manager, Change Management, and Access Management
- Familiarity with Unix/Linux and Windows operating systems
- Working knowledge of Oracle and SQL Server databases
- Experience working within ITIL-based support environments
- Hands-on experience with ITSM tools such as ServiceNow, Remedy, or similar platforms
- Understanding of incident, problem, and change management processes
Functional Skills
- Provide L2/L3 application support for Teamcenter PLM users
- Analyze, troubleshoot, and resolve application, workflow, and data-related issues
- Monitor application stability, system performance, and overall availability
- Manage incidents, service requests, and problem tickets through ITSM tools
- Conduct root cause analysis and implement long-term solutions
- Support Teamcenter upgrades, hotfixes, and patch deployments
- Perform regression testing and user acceptance testing (UAT)
- Support data migration, validation, and deployment activities
- Participate in release planning and production deployments
Key Responsibilities
L2 Support Responsibilities
- Provide advanced troubleshooting support for incidents escalated from Level 1 support
- Perform administrative activities such as:
- User creation and deactivation
- Role and group updates
- Handling end-user support requests
- Identify recurring issues and participate in problem management activities
- Coordinate with Siemens GTAC for Incident Reports (IRs) and Problem Reports (PRs)
- Ensure all system changes follow approved change management procedures
L3 Support Responsibilities (Remote)
- Handle complex technical issues escalated from L2 support teams
- Perform detailed root cause analysis and implement permanent fixes
- Support release management activities including deployment of patches and maintenance updates
- Participate in project-related enhancement and support activities
User Support Coverage
- Support environment consisting of approximately 50 users
- Provide end-user support coverage for 4 hours per week initially
- Support coverage and effort will be reviewed monthly based on business usage
- Maintain a 24-hour response time for all open support issues
Weekend Maintenance Support
- Participate in planned weekend maintenance activities for Teamcenter updates and patches
- Support maintenance and testing activities in the Teamcenter Pre-Production environment
- Production maintenance activities will be scheduled with a minimum 4-week advance notice
- Ensure alignment and code consistency with the Montreal Civil Teamcenter environment
- Weekend maintenance activities will be performed by the designated Product Architect
- Onsite support is required during scheduled maintenance windows
Preferred Soft Skills
- Strong analytical and problem-solving abilities
- Excellent troubleshooting and debugging skills
- Effective communication skills with both technical and business stakeholders
- Ability to work independently as well as collaboratively within cross-functional teams
- Strong documentation, coordination, and organizational skills
Thanks & Regards:
Amar Pratap
Senior Technical Recruiter
VISION INFOTECH INC
Phone: ext 531
Direct:
Email:
368 Main Street, st #3, Melrose MA 02176
E-Verified Company