What are the responsibilities and job description for the Desktop Support Technician position at InfoStride?
Job ID: 810973
Job Title: Desktop Support
Work Arrangement: Onsite
Work Location: 1530 S. 7th Street, Sanford, NC 27330
Interview Type: Either Webcam Interview or In Person
Job Description:
The client is seeking an experienced Desktop Support Specialist to support Client Services Operations by managing service desk tickets, providing hardware and software support, deploying computer systems, and resolving technical issues. The role requires strong troubleshooting, customer service, documentation, project coordination, and IT security skills.
Key Responsibilities
• Troubleshoot and resolve hardware, software, peripheral, and network-related issues.
• Install, image, configure, and deploy computers, applications, printers, and peripherals.
• Migrate user data and profiles during computer replacements.
• Manage and update service requests using ServiceNow, ensuring timely resolution and customer communication.
• Coordinate with data center, network infrastructure, and application development teams to resolve complex issues.
• Support account management, file storage, data restoration, and access provisioning.
• Lead technical projects, coordinate team activities, and provide progress updates to management.
• Develop, maintain, and annually review technical procedures and operational documentation.
• Follow IT security policies and safeguard organizational data against unauthorized access or modification.
• Mentor team members and recommend technical improvements to enhance service delivery.
Required Qualifications
• Minimum 7 years of experience with computer hardware, software, peripherals, and networking.
• Minimum 7 years of experience in computer installation, imaging, and software deployment.
• Minimum 7 years of experience installing and configuring local and network printers.
• Minimum 7 years of experience in user data and profile migration.
• Minimum 7 years of experience documenting technical support processes and procedures.
• Minimum 7 years of experience using ServiceNow or its call-tracking system.
• Willingness and ability to travel as required.