What are the responsibilities and job description for the Customer Service Representative position at InfoStride?
Job ID: 814398
Job Title: Renewal Coordinator
Location: 311 W Washington St., Ste 103 Indianapolis, IN 46204
Work Arrangements: Onsite
Interview: Webcam only
Job Description:
The Licensing Renewal Coordinator manages the renewal and reinstatement of resident and non-resident insurance producer, consultant, and agency licenses, ensuring compliance with Indiana state laws, regulations, and department policies.
Key Responsibilities
• Review and process license renewal and reinstatement applications, including civil, criminal, and administrative background documentation.
• Determine applicant eligibility and verify potential disqualifications using state and industry databases.
• Guide applicants through licensing reinstatement requirements, waiver forms, examinations, and progress tracking.
• Coordinate with internal departments, external agencies, and vendors such as Vertafore/Sircon, NIPR, and FINRA.
• Troubleshoot licensing system issues and support process improvements.
• Respond to licensing inquiries and maintain renewal and reinstatement information on the IDOI website.
• Assist with continuing education extensions, retirement exemptions, and receptionist coverage as needed.
Required Qualifications
• High school diploma or equivalent.
• Minimum 2 years of customer service experience in a business or professional environment.
• Minimum 2 years of practical experience with Microsoft Office, including Word, Excel, and Teams.
Preferred Qualifications
• Experience in the Life, Accident & Health (LAH) or Property & Casualty (P&C) insurance industry.
• Previous experience in a call center environment.
• Strong communication, organizational, problem-solving, and attention-to-detail skills.