Order Management Specialist (SAP/GHX/EDI)

Job Title: Order Management Specialist (SAP/GHX/EDI)

Pay Rate: $26.45/hr

Duration: 12 months

Location: Cary, NC (Hybrid - 3 Days Onsite from Tuesday to Thursday, 2 Days Remote - Monday & Friday)

This position is for the Healthcare Diagnostics division.

We are looking for an Order Management Specialist (SAP/GHX/EDI)

• Expected to actively engage in inbound and outbound phone calls to drive eCommerce product sales through expert support and guidance.
• Supports customers and internal users with referral to the appropriate specialist for technical support and/or problem resolution when warranted.
• Recognizes when to escalate customer issues.
• Participates in conference calls with various internal and external customers.
• Being a team player within a production support team and sharing your knowledge and experience with your other team members.
• Onboard customers with direct EDI and GHX setup, working with IT partners and customers.
• Deep-diving into SAP production issues/defects and resolving them as quickly as possible while tracking root causes and trends to improve overall system performance, which ultimately reduces rework and improves the customer experience.
• Assisting with ad-hoc reporting and analytics based on the requirements provided, with the ability to visualize the data (tell a story).
• Working closely with IT to solve complex issues in eCommerce platforms, SAP, and EDI/GHX.
• Manage daily system reports to ensure customer satisfaction.
• Generate revenue by managing orders for products/services from customers via electronic ordering and invoice failure intervention.
• Assist with driving the sales & marketing of eCommerce utilization to the US customer base for Diagnostics order administration.
• Maintain a positive team environment while providing the best customer experience.
• Identify and implement process improvements.

Your expertise:

• Knowledge of SAP.
• Knowledge of eCommerce platforms using Hybris/SAP and GHX/EDI.
• Successful demonstration of key responsibility and knowledge referenced above.
• Knowledge of Lean Six Sigma preferred.
• Ability to adapt to rapidly changing processes and environments.
• Project management skills preferred.
• Knowledge of reporting platforms such as Qlik, Power BI, and SQL

The requirements:

• 1 to 3 years of related GHX, EDI, and SAP experience or equivalent combination of education and experience.
• Strong computer skills, knowledge of Windows applications
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Strong organizational skills, able to multitask and prioritize tasks
• Able to work in a team environment, be flexible, reliable, and supportive
• Experience in the healthcare or medical device industry.
• Minimal travel required