What are the responsibilities and job description for the Customer Service Specialist position at Infosoft, Inc.?
Job Title: Customer Service Professional
Pay Rate: $28/Hr
Duration: 6 Months
Location: Portland, OR
Shift: 7:30 AM to 4:30 PM
This position is for the Building Automation division.
We are looking for a Customer Services Professional
- Deploys detailed knowledge and expertise about the organization's Service offering, related products, and application domain to improve either business operations (e.g. support for critical/important project issues) and/or strategic innovations (e.g., Service offering/portfolio innovation).
- Maintains a close interaction with various management functions.
- Supports acquisition activities with detailed technical know-how on complex issues.
- Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations.
Requirements:
- Bachelor’s degree or equivalent experience in Customer Service, Business Administration, Engineering, or a related field.
- Experience supporting customers, service operations, technical products, or building automation/HVAC systems.
- Strong knowledge of service offerings, product applications, issue resolution, and customer support processes.
- Excellent communication, problem-solving, organizational, and stakeholder-management skills with the ability to follow internal processes and industry standards.
Salary : $28