SPECIALIST INVENTORY SUPPORT

Job Title: Inventory Support Specialist                                   Wage/Hour Status: Exempt

Reports to: Director of Technology Support                            Pay Grade: T04E

Dept. /School: Information Technology – Support                 Days: 227

Supervises: Senior Support Technician and High School Support Technicians

Primary Purpose:

The Inventory Support Specialist oversees advanced hardware, software, and on-site technical support operations for the district’s two comprehensive high schools. The Inventory Support Specialist assists with oversight of campus technology inventory leads, maintaining district-wide technology inventory, and participating in cross-campus technology projects. This role is responsible for supervising technical staff, coordinating campus and departmental technology needs, and leading strategic initiatives and projects that strengthen the organization’s overall technology infrastructure, service delivery, and long-term capabilities.

Qualifications:

· High School Diploma or GED from an accredited HS or GED Program (required)

· Degrees and certifications preferred, not required. Relevant certifications (preferred, e.g., CompTIA A , Network , TASBO, or equivalent)

· College degree (preferred)

Experience:

· Four years’ experience in Information Technology in ECISD Technology

• Two years’ experience in mobile device management support (I.e., Jamf, Radix, Intune, etc.)

· Two years’ experience in Asset Management Inventory software (I.e., TipWeb, Munis, etc.)

Major Responsibilities and Duties:

· Exceptional customer service and communication abilities

· Familiarity with remote management tools and Active Directory

· Ability to lead and mentor Support Technicians and Campus Technology Leads

· Coordinating district-wide technology inventory processes and supporting campus technology inventory leads to ensure consistent asset management practices

· Provide campus communications with technology damages reports and inventory audits

· Lead and coordinate varies technology inventory audits

· Tag, label, and maintain accurate records of technology assets in accordance with district inventory standards, including receiving, deploying, transferring, and retiring equipment

· Maintain and update technology inventory records using district systems, ensuring accuracy and compliance with district and audit requirements

· Support the use of PayPams, Munis, and TipWeb related to technology transactions, including device damage tracking, deposits, and reconciliation support

· Generate and distribute monthly campus technology damage reports, ensuring campus administrators have timely and accurate information regarding student device damages and related charges

· Assist campus administrative assistants and bookkeepers with account code identification and guidance for depositing funds related to damaged or lost technology assets

· Support student device damage processes, including intake, documentation, follow-up, and coordination with campuses and families as needed

· Provide procedural guidance and training on manufacturer warranty claim processes, including troubleshooting, documentation requirements, claim submission, shipping coordination, and tracking of repairs or replacements

· Provide technical assistance related to student and staff devices, including hardware diagnostics, repairs, and troubleshooting as part of a hands-on technical support role

· Participate in district technology projects and initiatives, including device refreshes, inventory audits, campus deployments, and special projects as assigned

· Communicate effectively with campus staff, inventory leads, and district departments to resolve inventory, damage, and warranty-related issues in a timely manner

· Follow district policies, procedures, and best practices related to technology use, data accuracy, asset management, and customer service

· Perform additional duties as assigned to support efficient technology operations across the district.

· Ability to lead team and campus projects

· Ability to be self-sufficient and self-taught

· Ability to work well in a team environment

· Ability to multitask and work collaboratively in a team setting

· Strong written and verbal communication abilities

· Professional demeanor and appearance

· All other duties as assigned

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

Maintain emotional control under stress. Frequent districtwide and some statewide travel; occasional prolonged or irregular hours. Ability to lift, move, and carry equipment up to 40 lbs.

Salary : $55,649 - $77,641