IT Program Manager-Commercial Delivery

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity:

Abbott is seeking an IT Program Manager-Commercial Delivery to join our Business Technology Group which combines functional and technical responsibilities. The IT Program Manager has primary responsibility for the planning, building, and delivery of global commercial solutions.

The ideal candidate will be a results-driven Information Technology professional with a proven track record. Strength in aligning IT solutions with business strategies and building strong relationships across various clients and IT groups. They will have experience supporting all aspects of information technology, including the following:

• Management experience implementing and sustaining strategic programs with an emphasis on client collaboration and project and operations execution
• Strategic Planning
• Demand Management
• Release Management
• Operations Management
• Vendor Management
• Staff Management
• Process Improvement
• Application Development
• Regulated Industry Implementations
• Project Management

What You’ll Work On:

The IT Program Manager- Commercial Delivery, should have advanced level expertise in one or more of the following areas:

• Release and DevOps management
• Client and stakeholder collaboration
• End-to-end delivery across project and operational lifecycles
• Salesforce customer service solutions

The IT Program Manager- Commercial Delivery should have a broad level of expertise in the following areas:

• Integration solutions
• Enterprise Service Layer

• Lead and coordinate multiple interrelated IT initiatives, managing scope, schedule, budget, risks, and dependencies to ensure successful outcomes

• Partner with business leaders and executive IT stakeholders to define program objectives, business cases, and long-term investment roadmaps
• Provide day-to-day leadership for cross-functional project teams, including internal employees and external resources, fostering collaboration, resolving conflicts, and driving high-performance delivery
• Own and oversee deployment management across programs, including release planning, cutover coordination, environment readiness, and go-live execution, ensuring minimal business disruption and adherence to quality and compliance standards
• Assess and manage the impact of scope changes, risks, and issues; drive alignment with sponsors and leadership on resolution strategies
• Track and report program performance against approved plans and budgets, ensuring transparency and data-driven decision-making
• Lead cross-functional teams to develop, execute, and deliver program plans, securing appropriate resources and driving accountability
• Communicate program and portfolio status through clear, concise reporting for project teams, divisional leadership, and executive management
• Proactively manage priorities and resource allocation in collaboration with business partners to meet evolving program needs
• Facilitate workshops to elicit requirements, document current and future-state processes, and clearly articulate proposed solutions
• Participate in pre-program (Phase 0) activities, including solution demos and client proposals
• Lead program-level governance and project meetings
• Serve as an escalation point for critical risks, issues, and defects, working closely with run teams and leadership to drive resolution
• Act as a bridge between functional and technical teams to ensure successful, sustainable implementations
• Manage, mentor, and motivate cross-functional and enterprise project teams
• Ensure compliance with all applicable corporate and divisional policies, procedures, and regulatory requirements
• Make strategic decisions that influence divisional or enterprise-level outcomes
• Travel domestically up to approximately 10% as required

EDUCATION AND EXPERIENCE YOU’LL BRING

Minimum Qualifications:

• Bachelor’s degree
• 8 years’ experience in project management, program management, business systems analysis and deployment working with global teams.
• Minimum of 5 years’ experience managing IT platforms projects delivery.
• Ability to understand business requirements and convert them into a scalable solution design
• Ability to balance multiple projects simultaneously; workload will be a blend of small, medium, and large implementation projects.

Preferred Qualifications:

• Strong presentation and written and verbal communication skills.
• Experience working in Customer service, Call center & managing IT platforms.

Misc: This is an onsite role at Abbott location in IL. This is not a remote role/opportunity.

• Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
• Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
• Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

The base pay for this position is $113,300.00 – $226,700.00. In specific locations, the pay range may vary from the range posted.

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