What are the responsibilities and job description for the Tier 2- Customer Support with Security Clearance position at Information Systems Solutions, Inc.?
Tier 2- Customer Support
Fort Rucker, AL
Description Information Systems Solutions (ISS) is looking for a Project Analyst II supporting Fort Novosel, AL. The selected candidate will assist in providing training to new administrators, summarizing monthly status reports, perform timekeeping, as well as be responsible for customer service providing the Windows 10 support inclusive of: Troubleshooting and resolving issues with software and hardware
Patching computer systems
Application of STIGs to desktops
Knowledge of Microsoft and Adobe products
Familiarity with Group Policy
Why Work For ISS? At ISS, we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gathering to foster camaraderie within the company. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career. Requirements Clearance Level Secret
Certifications (IAT Level II) One of the following: CCNA-Security
CySA
GICSP
GSEC
Security CE
CND
SSCP
Required Skills 1 year(s) of experience with Windows Operating Systems
Desired Skills Knowledge Of ITIL Processes And ITIL Certification
Experience with the IAVM process
Fort Rucker, AL
Description Information Systems Solutions (ISS) is looking for a Project Analyst II supporting Fort Novosel, AL. The selected candidate will assist in providing training to new administrators, summarizing monthly status reports, perform timekeeping, as well as be responsible for customer service providing the Windows 10 support inclusive of: Troubleshooting and resolving issues with software and hardware
Patching computer systems
Application of STIGs to desktops
Knowledge of Microsoft and Adobe products
Familiarity with Group Policy
Why Work For ISS? At ISS, we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gathering to foster camaraderie within the company. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career. Requirements Clearance Level Secret
Certifications (IAT Level II) One of the following: CCNA-Security
CySA
GICSP
GSEC
Security CE
CND
SSCP
Required Skills 1 year(s) of experience with Windows Operating Systems
Desired Skills Knowledge Of ITIL Processes And ITIL Certification
Experience with the IAVM process