IM/KM – Journeyman

Description

Information Systems Solutions (ISS) is looking for an IM/KM – Journeyman to support the JS J7 Joint Training DevSecOps pipeline core infrastructure and data center in Suffolk, VA. The selected candidate will be responsible for supporting the Deputy Directorate, Joint Training (DDJT). The ideal candidate will be a pivotal link between our product, development, and business units, ensuring that information flows seamlessly and our organizational knowledge is captured, curated, and shared effectively. Operating within a fast-paced Agile environment, you will be responsible for managing our knowledge repositories and developing strategies to enhance collaboration, improve project documentation, and support continuous learning across the organization.

This role is 100% onsite.

Qualifications And Responsibilities

• Responsible for information and knowledge management operations. This can include procurement, logistics, network, systems or web services areas of experience. This includes generating, collecting and managing information using the latest techniques and technology.
• Manage, organize, and maintain all project documentation using tools like Confluence and Jira, ensuring accuracy, version control, and easy accessibility for all team members.
• Collaborate with cross-functional teams to design, implement, and maintain comprehensive Confluence-based documentation for ongoing projects.
• Oversee our knowledge repositories, ensuring that all content is up-to-date, accurate, and serves as a valuable resource for the team.
• Lead the development and execution of innovative knowledge capture strategies to improve organizational knowledge sharing and long-term retention.
• Design and manage the content architecture for our knowledge management systems to enhance internal communication and foster a collaborative environment.
• Develop and implement robust knowledge transfer programs to ensure a seamless onboarding process for new hires and support the continuous professional development of all team members.
• Translate complex business needs into detailed technical documentation, effectively bridging the gap between business stakeholders and technical teams.
  
  

Why Work For ISS?

At ISS we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gatherings within the company to foster camaraderie. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career.

Requirements

Clearance Level

Secret clearance

Certifications (IAT Level II)

One Of The Following

• CySA
• Security
• CCNA - Security
• GICSP
• GSEC
• SSCP
  
  

Required Skills

• 3-5 years of experience in a knowledge management, business analysis, technical writing, or a similar role.
• Must have strong hands-on experience with Atlassian suite tools, particularly Jira and Confluence, for documentation and project management.
• Proven experience working within an Agile/Scrum development environment and a deep understanding of its ceremonies and principles.
• Exceptional written and verbal communication skills, with the ability to create clear, concise, and comprehensive documentation.
• Strong organizational skills with a keen eye for detail and a passion for structuring information.
  
  

Preferred

• Experience in designing and implementing knowledge capture and transfer strategies from the ground up.
• Familiarity with various knowledge management systems and best practices.
• Agile or Scrum Master certification (e.g., CSM, PSM) is a plus.
• Experience developing onboarding materials or corporate training programs.