What are the responsibilities and job description for the Loan Servicing Specialist position at Information Security Manager (remote within our member footprint) - Marine Credit Union?
Description
General Duties and Responsibilities:
- Effectively use software including Microsoft applications, Symitar, Synergy, CenterPoint, Salesforce, and other lending/servicing systems.
- Process loan payments accurately and in a timely manner.
- Perform account maintenance, including lien releases, loan modifications, due date and rate changes, escrow analysis and disbursements, and preparation of payoff statements.
- Track collateral to ensure properties and assets maintain proper insurance coverage and lien perfection.
- Handle credit disputes in accordance with regulatory and internal requirements.
- Ensures compliance with all current and pending applicable rules, laws and regulations.
- Provide exceptional service by responding to inquiries from internal staff, members, and third-party partners.
- Assist loan officers, managers, and supervisors with titling, servicing needs, and assigned projects.
- Assist with internal and external audits by providing requested documentation and responding to inquiries.
- Participate in cross-training to support multiple servicing functions and ensure adequate coverage.
- Maintain required reporting, balancing, and quality control reviews, including GL and month-end reconciliations.
- Additional duties as assigned.
Knowledge and Skills:
- Working knowledge of real estate and consumer loan servicing processes, including collateral perfection, loan documentation, closing/funding, CPI add-ons/refunds, GAP refunds, debt protection claims, and total loss/LOG processing.
- Ability to identify process improvements and provide clear, actionable recommendations.
- Strong ability to follow established procedures to ensure accuracy, consistency, and compliance.
- Sound decision-making skills with the judgment to escalate issues to higher-level management when appropriate.
- Ability to work efficiently in a fast-paced environment while maintaining a high level of accuracy.
- Strong customer service skills with the ability to support members, internal teams, and third-party partners professionally and effectively.
- Ability to motivate, influence, and build cooperation with others using diplomacy and trust.
- Strong understanding of regulatory requirements and the ability to adhere to all applicable rules, laws, and internal policies.
- Ability to maintain required reporting, balancing, and quality control reviews.
- Above-average computer proficiency, including the use of Microsoft applications, Symitar, Synergy, CenterPoint, Salesforce, and other lending/servicing systems.
- Ability to support leadership by carrying out assigned duties, projects, and departmental initiatives.
Education and Experience:
- Associate degree or equivalent experience preferred.
- 1 year in financial services, banking, or lending experience.
- Demonstrated proficiency with Microsoft applications and lending/servicing systems such as Symitar, Synergy, CenterPoint, or Salesforce is preferred.
Physical Requirements: (with or without accommodation):
- Long periods of sitting will occur regularly.
- Occasional lifting and/or moving 15lbs or less.
- Use of computers and telephone required.
- Occasional bending, stooping, or crouching may be required.
This job description is not a complete statement of all duties and responsibilities comprising this position.