What are the responsibilities and job description for the Technical Writer / Documentation Specialist-W2 Only position at Information Resource Group, Inc.?
Role: Technical Writer / Documentation Specialist-W2 Only
Location: Columbia, SC
Duration: One Year Contract with possibility of extensions
Job Summary
IRG Clients is looking for a Technical Writer to support an IT cybersecurity and documentation project. The role will focus on creating, organizing, and improving technical documentation to reduce knowledge gaps, improve operational efficiency, and support reliable IT operations.
The Technical Writer will work with IT teams, business analysts, and subject-matter experts to turn complex technical information into clear, accurate, and easy-to-use documentation. The position will support areas such as IT operations, cybersecurity, incident response, disaster recovery, business continuity, and knowledge management.
Key Responsibilities:
- Create and maintain SOPs, procedures, runbooks, system documentation, support guides, and knowledge-base articles.
- Develop documentation for incident response, disaster recovery, business continuity, and system recovery.
- Gather information from technical teams and SMEs and convert it into clear documentation.
- Create process maps, workflows, diagrams, and technical visuals using Microsoft Visio.
- Use Microsoft 365, including Word, Excel, PowerPoint, Teams, and SharePoint.
- Maintain consistent formatting, terminology, version control, document ownership, and review dates.
- Work with Business Analysts to turn requirements, process information, and discovery findings into final documentation.
- Review documents with SMEs, incorporate feedback, and verify technical accuracy.
- Develop and maintain documentation templates, standards, naming conventions, and document management processes.
- Organize documentation so it is easy to find, update, and maintain.
Required Skills:
- Bachelor's degree in Technical Communication, English, Information Technology, Information Systems, or a related field, OR equivalent relevant professional experience.
- 5 years of demonstrated technical-writing experience producing professional documentation for complex IT or technology environments.
- Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools.
- Strong proficiency with Microsoft Visio for technical diagrams, workflows, process maps, and supporting visuals.
- Demonstrated experience producing SOPs, runbooks, system documentation, operational procedures, knowledge articles, or comparable technical deliverables.
- Strong editing, information-architecture, document-organization, formatting, and quality-control skills.
- Ability to work directly with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
Preferred Skills:
- Certified Professional Technical Communicator (CPTC), ITIL Foundation, or comparable technical-writing/IT certification.
- Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service-management environments.
- Experience with documentation recovery, knowledge-management, or large-scale documentation-standardization initiatives.
- Experience designing and administering SharePoint-based documentation libraries, templates, metadata, and lifecycle practices.
- Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
- Government or other highly regulated environment experience.