What are the responsibilities and job description for the LOA – HR Shared Services Specialist position at Information Consulting Services?
Title: LOA – HR Shared Services Specialist
Job Details
Location: Wilmington, DE
Work Model: Hybrid – 3 Days Onsite (Tuesday, Wednesday, Thursday) / Remote Monday & Friday
Duration: 6-Month Contract-to-Hire
Start: ASAP
Work Authorization: U.S. Citizens and Green Card Holders Preferred
Overview
Our client is seeking an LOA – HR Shared Services Specialist to support leave administration activities and provide guidance to managers and employees regarding leave-related processes and policies. This individual will play a key role in administering and coordinating Leave of Absence (LOA), FMLA, STD, LTD, and return-to-work activities while ensuring compliance with company policies and employment laws.
The ideal candidate will have strong experience handling sensitive employee matters, excellent communication skills, and a hands-on understanding of leave laws and HR operations in a fast-paced environment.
Key Responsibilities
- Administer and coordinate Family & Medical Leave (FMLA), family illness requests, and other leave-related activities for employees
- Provide guidance to managers and employees regarding leave policies, procedures, and compliance matters
- Coordinate FMLA with Workers’ Compensation, Short-Term Disability (STD), Long-Term Disability (LTD), and PTO programs
- Prepare biweekly payroll disability pay notification reports
- Support employees throughout leave processes and advocate for successful return-to-work transitions
- Collaborate with internal HR teams, Centers of Excellence (COEs), and Field HR partners to resolve leave-related matters
- Review daily dashboard metrics to ensure service levels and SLA expectations are met
- Monitor leave trends and provide recommendations to reduce leave frequency/duration and improve return-to-work outcomes
- Generate reports and analytics to support HR strategy and operational decision-making
- Participate in HR and company-wide initiatives and projects
- Perform additional duties as assigned
Required Qualifications
- Bachelor’s degree in Human Resources or related field preferred (equivalent experience considered)
- 4 years of Leave of Absence (LOA) administration experience
- Strong understanding of FMLA, STD, LTD, Workers’ Compensation, and leave laws/compliance
- Excellent written and verbal communication skills with strong interpersonal abilities
- Ability to handle highly sensitive and confidential information professionally
- Strong organizational skills with ability to manage multiple priorities simultaneously
- Experience influencing and advising managers on HR policies and procedures
- Proficiency with Microsoft Office Suite
- Experience with HR case management systems or leave management technology preferred
Salary : $35 - $40