What are the responsibilities and job description for the Desktop Support Technician (Field Deployment) position at Information Consulting Services?
Contract Details
- Work Mode: 100% onsite across multiple campuses
- Location: Philadelphia, PA
- Duration: May 26, 2026 – August 15, 2026
- Travel: Local travel between sites; reliable car and valid driver''s license required
About the Opportunity
This role provides deskside and field support within a healthcare environment, focusing on end-user hardware and software, device deployments, and excellent customer service. You will serve as a first point of contact, resolve Tier 1 issues, and support project-based rollouts of PCs, printers, and peripherals while adhering to established ITSM processes and security/compliance standards.
Key Responsibilities
- Serve as first-contact support; triage, troubleshoot, and resolve Tier 1 incidents; escalate Tier 2 issues as needed
- Deploy and configure PCs, printers, and peripherals (imaging, setup, testing)
- Provide onsite and remote support for Windows, Microsoft applications, end-user devices, and basic networking (TCP/IP)
- Document work in the ticketing system; manage and categorize Level 1 queues
- Follow established processes; recommend improvements to reduce repeat incidents
- Comply with information security and regulatory requirements in a healthcare setting
- Travel between local campuses to support deployments and onsite requests
Required Qualifications
- 3–5 years of experience in desktop/EUD or Service Desk support
- CompTIA A certification
- Hands-on project deployment experience (PCs, printers, and other IT equipment)
- Experience working in hospital/clinical environments
- Strong printer setup, support, and troubleshooting skills
- Working knowledge of Windows OS deployment/imaging, Microsoft software, TCP/IP, hardware/peripherals, remote support tools, and ticket/queue management
- Excellent customer service, communication, and documentation skills
- Valid driver''s license and reliable car for local travel; comfortable with 100% onsite work
Preferred Qualifications
- ITIL Foundations; CompTIA Network or Security ; CCNA; OEM self-maintainer certifications (e.g., Lexmark, Lenovo)
- Medical terminology familiarity; prior Service Desk Level 2 background
- Military background is a plus
Salary : $29 - $31