Event Attendee Coordinator

Company Description

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Job Description

This role can be based in any of our US offices with a preference of 300 S Riverside Plaza, Chicago, IL 60606, USA.

Informa Connect is seeking a highly organized, detail-oriented, and proactive Event Attendee Coordinator to support our growing portfolio of nearly 20 live events in the C-store and Grocery industries. This role will be responsible for managing retailer recruitment, registration, and ensuring retailer attendance and engagement at each live event. The Coordinator will work closely with event teams, sponsors, and retailers to facilitate 1:1 meetings, dinner invitations and virtual meetings where applicable and ensure the smooth execution of event marketing campaigns.

Key Responsibilities:

• Retailer Recruitment & Engagement:
  • Identify and invite retailers to Informa Connect’s C-store and Grocery events.
  • Engage with retailers to ensure they are registered and committed to attending.
  • Track and manage retailer attendance, ensuring high show-up rates.
  • Coordinate 1:1 meetings between retailers and sponsors (where applicable) to maximize value at live events.
  • Manage pre- and post-event connections between retailers and sponsors as needed.
  • Invite, confirm and ensure attendance of retailers and sponsored dinners.
• Event Registration & Logistics:
  • Oversee the registration process for retailers, ensuring all information is accurate and up-to-date.
  • Troubleshoot any issues related to retailer registration or event logistics.
  • Work closely with event teams to provide seamless communication and coordination regarding retailer participation.
• Database Management & Data Integrity:
  • Ensure retailer databases are accurate, organized, and continuously updated.
  • Ensure proper tracking of retailer participation in live events and marketing campaigns.
  • Monitoring internal communications, social media and database subscription services to add retailers to recruit campaigns and CRM.
  • Maintain and update the retailer database with accurate titles, company names, and other relevant details. 

• Marketing Campaign Management:
  • Collaborate with the marketing team to design and manage campaigns targeting retailers for event promotion.
  • Monitor who campaigns are sent to, track engagement, and ensure proper messaging in email communications.
  • Review and confirm that all links, event details, and messaging are accurate within the campaigns.

• Reporting & Follow-up:
  • Provide regular updates on retailer recruitment, event registration, and overall event engagement.
  • Monitor and report on attendance rates and help identify opportunities for improvement.
  • Conduct follow-ups post-event with retailers for feedback and data collection.

Qualifications

• Experience:
  • Proven experience in event coordination, retailer recruitment, or customer relationship management, ideally within the C-store, retail, or foodservice industries.
  • Experience managing email marketing campaigns, CRM databases, and event registration platforms.
  • Experience with B2B communication and managing 1:1 meeting logistics is a plus.
• Skills:
  • Strong organizational skills with exceptional attention to detail.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with CRM systems (e.g., Salesforce, HubSpot).
  • Experience with email marketing tools (e.g., Mailchimp, Pardot, or similar platforms).
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • LinkedIn Navigator and/or ZoomInfo experience would be a plus 
• Personal Attributes:
  • Strong interpersonal skills with the ability to build relationships with retail operators and work collaboratively with diverse teams. Specifically events, marketing and sales
  • Ability to work independently, take initiative, and meet deadlines.
  • Problem-solving mindset with a focus on delivering exceptional customer service.
  • Proactive and detail-oriented with a passion for delivering high-quality results.

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $60,000 - $65,000 based on experience. 

This posting will automatically expire on 12/20/2025.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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