What are the responsibilities and job description for the Product Support Specialist/Application Support Consultant- need NY/NJ locals position at InfoPeople Corp?
Job Details
Qualifications and Requirements:
- Bachelor's degree in information technology, computer science, or a related field; or equivalent practical experience
- Proficient in writing SQL queries using Microsoft SQL Server
- 2 years of experience in IT support, technical support, help desk, or a similar customer-facing technical role.
Technical Skills:
Experience with SQL is required.
- Strong proficiency in troubleshooting hardware (e.g., desktops, laptops, peripherals) and software (e.g., operating systems, common business applications).
- Familiarity with network fundamentals.
- Experience with ticketing systems and remote support tools.
Soft Skills:
- Excellent verbal and written communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving and analytical abilities.
- Customer-focused with a patient and empathetic approach.
- Ability to work independently and collaboratively in a team environment.
Strong organizational skills and attention to detail.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.