What are the responsibilities and job description for the Voice Engineer position at Infojini?
Job Details
Job Summary
Provide project-based technical expertise for VoIP migration, integration, and transition activities. The role focuses on migration and integration, not ongoing operations, and requires collaboration across multiple City departments.
Key Responsibilities
- Support migration from Avaya PBX to Microsoft Teams, Cisco VoIP, and Webex Calling.
- Design, configure, and validate VoIP services, including routing, voicemail, caller ID, and endpoints.
- Support Webex Contact Center and integrations with Salesforce, ServiceNow, Calabrio, and Webex AI Agent.
- Perform site walkthroughs, inventory phones, and support cutover planning and execution.
- Validate VoIP readiness, network dependencies, and desktop configurations.
- Provide cutover and post-cutover troubleshooting support.
- Develop documentation and deliver training to City staff.
- Support departmental assessments and best-fit VoIP solution selection.
Required Experience
- Hands-on experience with Cisco telephony and Microsoft Teams in migration projects.
- Experience with large-scale VoIP or PBX migration and implementation.
- Experience supporting Webex Contact Center in public-sector or large enterprise environments.
- Experience migrating from Avaya to modern VoIP platforms.
Required Qualifications
- Five (5) years supporting Microsoft Teams and Cisco Unified Communications.
- Strong knowledge of Teams, CUCM, and Avaya Communication Manager.
- Strong communication, problem-solving, and collaboration skills.
Skill Set
- VoIP, SIP, and enterprise telephony.
- Networking fundamentals, QoS, and security.
- Microsoft Teams and Microsoft 365 integration.
- Cisco and Avaya voice platforms.
Preferred Certifications
- Microsoft Teams Administrator Associate
- Microsoft 365 Enterprise Administrator Expert
- CCNA, CCNP, Cisco Collaboration Specialist
- AudioCodes Certified Professional (ACP)
- CompTIA Network
- ITIL Foundation
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