What are the responsibilities and job description for the Ambulatory Manager position at Infojini?
Job Description:
Provide day-to-day operational leadership for the Ambulatory application portfolio, including Ambulatory, Healthy Planet, MyChart, Wisdom, and related applications. Support strategic planning, work prioritization, issue resolution, cross-functional coordination, and implementation oversight while partnering with internal leadership to ensure continuity of operations. In accordance with County policy, this role will not perform personnel or HR-related supervisory responsibilities
Examples of Duties:
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Provide operational oversight and leadership for the Ambulatory application portfolio.
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Partner with the Ambulatory Supervisor and ACIO to prioritize operational and implementation work.
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Support governance, strategic planning, and decision-making for the Epic Phase II implementation.
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Facilitate coordination across application teams, operational stakeholders, and project leadership.
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Assist in workload prioritization, issue escalation, and resource planning.
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Mentor and provide technical and operational guidance to analysts and project leads.
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Support development of operational processes, application ownership, and team coordination.
Requirements:
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Extensive experience leading Epic Ambulatory application teams in a healthcare environment.
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Demonstrated experience balancing operational support with large-scale Epic implementation efforts.
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Ability to lead cross-functional initiatives and effectively manage competing priorities.
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Strong communication, organizational, and stakeholder management skills
Qualifications:
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Expertise in Epic Ambulatory and related applications, including Healthy Planet, MyChart, and Wisdom.
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Experience providing operational leadership for teams supporting Epic clinical applications.
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Demonstrated success leading implementation, optimization, and operational initiatives.
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Experience collaborating with executive leadership, operational leaders, and multidisciplinary teams.
Education & Experience:
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Bachelor's degree in Healthcare Administration, Information Technology, Nursing, Business
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Administration, or a related field (or equivalent experience).
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Minimum of 7 years of experience supporting Epic clinical applications, including progressive leadership responsibilities.
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Required Epic certification(s) in Ambulatory and other related applications are preferred
Knowledge, Skills, & Abilities:
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Strong knowledge of Epic Ambulatory workflows, application governance, and healthcare operations.
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Ability to establish priorities, facilitate decision-making, and lead complex initiatives.
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Excellent leadership, collaboration, communication, and problem-solving skills.
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Ability to build strong working relationships across technical, clinical, and operational teams.
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Experience mentoring staff and fostering collaboration without direct personnel authority