What are the responsibilities and job description for the Help Desk Technician position at Infojini Inc?
Job Title - Help Desk Technician II
Location - Roseville, CA 95678
Duration - 6 Months (Possible extension)
Knowledge of:
- Workstation and laptop computer hardware and operating systems
- Standard business support software programs such as Microsoft Word, Excel and Outlook
- Remote appearance system support for both internal and external parties
- Basic functions of the audio video systems
- Principles of applying images to new PC and laptops
- Practice of deploying configured printers and scanners
- Level 1 help desk support: simple issues that can be resolved in 15 minutes or less
- Troubleshooting non-common problems on PCs, laptops and workstations
- Configuration of advanced rules and functions in Microsoft Word, Excel and Outlook
- Advanced remote appearance system support, including setting up Zoom, Teams and other conferencing software
- Advanced configuration and basic troubleshooting of case management system
- Principles of creating images for new PC’s and Laptops
- Configuration and deployment of printers and scanners
- Level 2 help desk support: more advanced issues that general take more than 15 minutes but less than 30 minutes (possibly escalated by a HDT Level 1)
Qualifications:
High School Diploma or GED equivalent
AND
Two (2) years of work experience as a Help Desk Technician 1 and demonstrated mastery of the knowledge, skills and abilities required;
5 (five) years of full-time professional work experience in a formal help desk setting, installing, maintaining, troubleshooting and repairing personal computer hardware and software, including one (1) year of experience with the case management system, and mastery of the knowledge, skills and abilities required, demonstrated through supervisory assessment.
Note:
One year of the required experience can be substituted with an Associate’s Degree, or higher, in computer science, information systems, or a closely related field or at least one year of Information Technology technical training.
Preference will be given to candidates who possess Information Technology certifications such as CompTIA A , Networking and Security .