What are the responsibilities and job description for the Help Desk Specialist position at Infojini Inc?
Minimum skills and experience:
* Minimum 2 years of experience working in a single point of contact help desk
* Experience using Jira Service Management Helpdesk application
* Experience using GroupLink’s eHelpdesk platform
* Experience using Genesys Cloud contact center and customer experience platform
* Strong customer service skills; telephone etiquette
* Great team-oriented interpersonal skill
* Great organizational skills
* Excellent analytical and problem-solving skills
* Strong oral and written communications skills (technical and non-technical)
* Robust understanding of the ACD system and trouble ticket process
