What are the responsibilities and job description for the Desktop Support Specialist position at Infojini Inc?
Below is the job description for the position:
Position Title: IT System Support Specialist
Duration: 12 months full time contract position (possible extension) - Onsite
Location: Sacramento, CA, 95814- Onsite
Working Hours- Onsite 5 days a week. Mon - Fri
State Client
Job Description:
The client's primary Service Desk is recruiting for an IT System Support Specialist whose primary duties will be to receive, review, track, troubleshoot, and resolve trouble reports related to system/application-related requests for systems or route them to the appropriate support team.
This role will require:
Strong customer service skills
Knowledge of Active Directory or other identity management system
Attention to detail
Ability to work with rapidly changing priorities
Experience with troubleshooting Windows systems
Good verbal and writing skills for customer interaction and documentation
Good problem isolation skills, and a broad general knowledge of IT systems
The ability to shift topics rapidly
Working knowledge of Jira for the placing and tracking of calls.
The use of Adaxes and MECM for supporting customer systems and account management
A working knowledge of the of M365 on a public sector lever is desirable
Be familiar with concepts of enterprise-level applications
Familiarity with WAN architecture at a higher level