Desktop Support Analyst

We are looking for a skilled and reliable Desktop Support Analyst to join our team on a long-term contract basis in Sacramento, California. This position focuses on providing hands-on technical support during a large-scale hardware deployment, ensuring smooth operations and excellent user experiences. The ideal candidate will have a customer-first mindset, technical expertise, and the ability to work efficiently in dynamic environments.

Responsibilities:
• Perform daily hardware installations and replacements, including PCs, monitors, cables, and peripherals.
• Troubleshoot and verify the functionality of newly installed hardware and software.
• Provide technical support for Windows 11, Microsoft 365, Teams, Outlook, and OneDrive.
• Assist users with password resets, account access issues, and general troubleshooting.
• Deliver basic technical assistance to Mac users, including application support.
• Manage the deployment of 40–60 devices per day per team, ensuring accuracy and adherence to timelines.
• Walk extensively through office buildings to complete equipment installations and replacements.
• Maintain professionalism and clear communication while interacting with end-users during setup.
• Document completed work and escalate unresolved issues to the appropriate teams.
• Ensure proper logging and return of replaced equipment for decommissioning or recycling.
• Minimum of 1–2 years of experience in a field technician, desktop support, or hardware deployment role.
• Proficiency in hardware installation, cable management, and basic software troubleshooting.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Physical capability to walk extensively, lift, and carry equipment throughout the workday.
• Excellent organizational skills with attention to detail and time management.
• A customer-focused approach with a proactive and solution-oriented mindset.
• Familiarity with large-scale hardware refresh or deployment projects is preferred.
• Basic understanding of Windows operating systems and enterprise software environments.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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