What are the responsibilities and job description for the Desktop Support Specialist position at Infojini Inc?
Description of Work & Skills Desired:
Professional Appearance: Clean-cut, polished, and customer-focused demeanor
.Local Candidates Only: Must reside locally and be available to work onsite
.Education: Bachelor's degree or an equivalent combination of education and relevant work experience
.
Desktop Support Experience: One to two years of experience providing desktop support, help desk, or end-user technical support. Preferred 3 years of experienc
e.
Technical Proficiency: Strong experience supporting Windows and macOS operating systems, Microsoft 365, Adobe Acrobat, Zoom, IT ticketing systems, computer hardware, software, peripherals, and basic networki
ng.
Tier 1 Technical Support: Hands-on experience with ticket triage, troubleshooting, diagnosing, resolving end-user technical issues, and managing user accounts, permissions, and shared resour
ces.
Hybrid A/V Support: Demonstrated experience supporting hybrid meetings and events, including Zoom, conference room technology, on-site A/V equipment, microphones, displays, and related hard
ware.
Organization & Documentation: Strong organizational skills with the ability to maintain accurate technical documentation, follow established support processes, and communicate effectively with end users and technical
teams.
Flexibility: Available to work occasional evenings and weekends in support of meetings, special events, and other business