What are the responsibilities and job description for the Network Operations Center (NOC) Technician I position at Infobahn Softworld Inc.?
MUST BE IN A 30 minute commutable range
(CJIS compliance) - Must pass CJIS prior to start
Job Title: NOC (Network Operations Center) Technician
Location: 415 E. Exchange Parkway - Allen, TX 75002
Duration: 12 months, possible FTE opportunity (based on performance & business needs)
Join our dynamic team as a NOC Technician where you will play a crucial role in ensuring the stability and reliability of our network operations.
This is an exciting opportunity for a dedicated professional with a passion for technology and problem-solving.
You will be part of a collaborative environment that values innovation and excellence.
Onsite position
Training: 90 days before independent work
Schedule : Wed, Thurs , Fri, Sat, 7:00 AM 5:30 PM CST
Interview Process:
Round 1: Virtual via Google Meet (Camera ON) 1 hour &
Round 2: On site 1 hour
Must-Have Qualifications
- Strong working knowledge of IP networking & interoperability standards
- 1 years troubleshooting IP network connectivity
- 1 years troubleshooting routers, switches, servers, endpoints
- Familiarity with VPN, BGP, MPLS, SIP
- Ability to interpret network diagrams (e.g., Visio)
Nice-to-Have Skills
- Excellent verbal & written communication
- Experience in Call Center or NOC (24/7 operations)
Roles and Responsibilities
- Monitor and maintain computer networks and systems
- Ensure stability of telecommunications infrastructure
- Respond to network alerts and troubleshoot issues
- Perform regular network performance checks
- Coordinate with field technicians and engineers
- Maintain records of outages and quality control
- Execute incident response for remote/cloud operations
- Manage ServiceNow Incident, Change, and Problem Management
- Conduct remote network surveillance and event response
- Triage and resolve incidents within SLA timelines
- Collaborate with SMEs for complex troubleshooting
- Provide customer-facing support via phone, email, and portal
- Communicate with stakeholders during service-impacting events
- Manage vendor tickets effectively
Qualifications & Skills
- Strong knowledge of IP networking and protocols
- Experience with network monitoring tools
- 1 years troubleshooting IP connectivity and hardware errors
- Proficiency in VPN, BGP, MPLS, SIP
- Ability to interpret network diagrams (e.g., Visio)
- Strong analytical and documentation skills
- Ability to perform under pressure and respond quickly
Preferred Skills:
- Experience in the Network Operations or Telecommunications industry.
- Certifications like Network , Cisco, CCST or CCNA are a huge plus.
- ITIL Certification.
- Experience with AWS Cloud surveillance.
Work environment: Call Center, NOC, Corporate office
Department Overview: Network operations and technical support for 9-1-1 call handling systems and networks
Key Responsibilities: Network monitoring and response, Technical Support, Outage support
Software Proficiency: ServiceNow preferred