What are the responsibilities and job description for the Service and Support Analyst – Dining Services & Retail Systems position at Info Way Solutions?
Service and Support Analyst – Dining Services & Retail Systems
Location: South Florida(Miami) (Must be in person residing in the area). Candidate will need to visit the hospital sites to fix the issues, when in need.
Strongly Preferred
- The person must be able to walk into a hospital, fix a POS station correctly the first time, fully test it, document it, and leave without anyone needing to babysit them.
- Experience with Oracle/Micros POS or retail POS systems.
- Experience in healthcare or multi-site enterprise retail environments.
- Comfortable supporting seasonal setups, pop-up sales, kiosks, or new tech rollouts.
Core Capabilities (Non-Negotiable)
- Configure and troubleshoot POS workstations onsite
- Understand full register setup (CPU, monitor, scale, scanner, cash drawer, printer, card reader, badge reader).
- Trace and correctly reconnect cables (serial/COM/peripherals).
- Replace or swap hardware cleanly without creating new issues.
- Diagnose issues independently
- Identify root cause (hardware vs configuration vs transaction issue).
- Avoid unnecessary disassembly.
- Think logically through troubleshooting steps without needing a script.
- Validate fixes end-to-end
- After any change, test:
- Sale transactions
- Credit card processing
- Badge/employee charges
- Peripheral functionality (drawer, scale, printer, etc.)
- Leave the site only when fully verified.
- Execute inventory and documentation accurately
- Capture device models and serial numbers across locations.
- Maintain clean spreadsheets/matrices.
- Meet deadlines without hand-holding.
- Handle real-world operational pressure
- Respond during peak times (open, close, lunch rush).
- Work in a 24/7 healthcare environment where downtime matters.
- Be comfortable being the only tech onsite.
- Communicate clearly and proactively
- Explain what’s happening and what was done.
- Escalate early when stuck.
- Work effectively with an offsite support partner.
- Be physically local and deployable
- Miami-based.
- Able to travel across hospital locations quickly.