What are the responsibilities and job description for the NetScout Developer / Engineer / Operations Specialist position at Info Way Solutions?
Job Title: NetScout Developer / Engineer / Operations Specialist
Location: Denver, CO
Job Overview:
We are seeking an experienced NetScout Developer / Engineer / Operations Specialist with strong expertise in supporting and managing NetScout environments. The ideal candidate will have deep knowledge of network monitoring, traffic analysis, dashboard creation, and operational support for Voice, Video, WiFi, and enterprise network traffic monitoring.
This role may involve both NetScout engineering and operations support activities in a fast-paced enterprise environment.
Key Responsibilities:
- Support and maintain the NetScout application environment
- Monitor and troubleshoot Voice, Video, WiFi, and Network traffic issues
- Create, customize, and support dashboards for multiple business verticals
- Configure and manage traps and monitoring alerts within NetScout
- Provide operational support and troubleshooting for the NetScout platform
- Define and manage software upgrades and environment maintenance activities
- Onboard new services and business verticals into the NetScout environment
- Provide recommendations for environment optimization and improvements
- Train and mentor other engineers on NetScout operations and support
- Maintain documentation and operational best practices
Required Skills & Qualifications:
- 3 years of experience supporting NetScout environments/applications
- Strong understanding of all major components within NetScout environments
- Advanced knowledge of monitoring and traffic analysis related to:
- Voice
- Video
- WiFi
- Network traffic
- Experience creating and supporting dashboards within NetScout
- Strong troubleshooting and operational support experience
- Knowledge of NetScout equipment models and monitoring tools
- Experience managing software upgrades and environment improvements
- Ability to onboard and support new services within NetScout environments
Preferred Qualifications:
- Experience in enterprise network operations environments
- Familiarity with network monitoring and observability best practices
- Experience working with cross-functional infrastructure and operations teams
Key Skills:
- NetScout
- Network Monitoring
- Voice / Video / WiFi Traffic Analysis
- Dashboard Development
- Network Operations
- Performance Monitoring
Soft Skills:
- Strong communication and collaboration abilities
- Analytical and troubleshooting mindset
- Ability to work independently in fast-paced environments
- Strong documentation and mentoring skills
Work Environment:
- Enterprise network operations and monitoring environment
- Fast-paced support and engineering teams
- Opportunity to support critical monitoring infrastructure