Client Success & Reporting Specialist

📍 Charlotte, NC (Hybrid)

🕒 Full-Time

We’re looking for a Client Experience & Reporting Specialist who genuinely enjoys communicating with people and making clients feel informed, confident, and supported. This role sits at the intersection of client communication, performance reporting, and relationship management. You’ll be responsible for providing regular updates to clients, highlighting wins, translating data into clear insights, and ensuring our clients always feel “in the loop.” If you’re highly organized, personable, detail-oriented, and love turning information into clear, compelling updates — this role is for you.

• Serve as a primary point of communication for client updates and reporting
• Send daily, weekly, and monthly updates highlighting wins, performance, and key insights
• Create clear, polished reports using campaign and platform data
• Translate performance data into easy-to-understand takeaways for clients
• Proactively flag wins, trends, and opportunities — not just issues
• Collaborate closely with internal campaign, creative, and strategy teams
• Maintain a consistent communication cadence so clients always feel supported
• Help improve reporting templates, communication workflows, and client experience processes

• Naturally personable, friendly, and professional
• A strong written and verbal communicator
• Comfortable speaking with clients and stakeholders
• Organized, reliable, and detail-oriented
• Confident explaining information clearly (especially data)
• Calm under pressure and responsive when things move quickly
• Someone who takes ownership and follows through

• 1–3 years experience in client success, account management, marketing, analytics, or communications
• Strong writing skills (email, summaries, reports)
• Comfort working with data, dashboards, or analytics tools
• Proficiency in Google Workspace (Docs, Sheets, Slides) or Excel
• Ability to manage multiple clients or priorities at once
• Agency, marketing, social media, or influencer experience is a plus (but not required)

You are often the voice of our company to clients. Your communication, clarity, and professionalism directly impact client trust, satisfaction, and long-term relationships. This is a highly visible role with room to grow into Client Success Manager or Reporting Lead positions.

• Competitive salary (based on experience)
• Performance bonuses
• Paid time off
• Growth opportunities within a fast-growing company
• Exposure to high-profile clients, campaigns, and leadership

• Apply on LinkedIn with your resume. Candidates selected to move forward will complete a short interview and communication exercise.