What are the responsibilities and job description for the RCM Associate - Support Services position at Infinx?
About Our Company
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
A 2025 Great Place to Work®
In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.
Location: Onsite at assigned client location in Scottsbluff, NE
Summary Description
We are seeking a Revenue Cycle Support Services Associate to work onsite at the assigned client location in Scottsbluff, NE
Daily Responsibilities
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
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At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
A 2025 Great Place to Work®
In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.
Location: Onsite at assigned client location in Scottsbluff, NE
Summary Description
We are seeking a Revenue Cycle Support Services Associate to work onsite at the assigned client location in Scottsbluff, NE
Daily Responsibilities
- Open and sort incoming mail
- Sort and batch payments received to be posted
- Manage workflow process for refunded and returned checks
- Process insurance company credit card payments
- Retrieve documentation from Insurance company websites and online fax
- Complete documentation retrieval request from internal and external partners
- Use applications and software to store, manage, and track electronic and paper correspondence
- Research unidentified mail to determine appropriate recipients
- Perform other related duties as assigned
- High school graduate or equivalent
- At least 2 years document management experience; preferably revenue cycle related
- Ability to communicate effectively in English, both written and oral, with people from diverse backgrounds, while providing outstanding customer service
- Excellent attention to detail
- Ability to quickly adapt to and proficiently navigate diverse software applications required to manage assigned tasks
- Ability to exercise independent judgement when needed
- Detail oriented with time management and analytical skills
- Be a self-starter and quick learner
- Work well independently and as a team
- Ability to work on-site at daily at assigned location
- Maintain regular attendance and punctuality
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
- Access to a 401(k) Retirement Savings Plan.
- Comprehensive Medical, Dental, and Vision Coverage.
- Paid Time Off.
- Paid Holidays.
- Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.
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