Customer Service & AR Order Processor

Position Summary:This temporary role covers a leave of absence for approximately 4 months, with the possibility of becoming temp-to-hire for the right candidate. The position is responsible for managing the full order and accounts receivable process; from order entry and invoicing to payment posting, reconciliation, and customer communications. Key Responsibilities:Process customer orders from entry through invoicing, including applying proper pricing, coding, and discounts. Generate, distribute, and verify invoices; confirm inclusion of tracking information and sales data. Enter and set up new customers in Acumatica ERP or internal databases; maintain accurate customer profiles. Receive and post payments (checks, credit cards, electronic transfers), apply payments to correct accounts, and file records as needed. Regularly reconcile AR ledgers to confirm balances and resolve discrepancies. Monitor overdue accounts, follow up with clients, and actively facilitate timely payment and collections. Respond to customer inquiries about orders, invoices, account status, and payment history; assist with warranty and service concerns. Support internal departments (Sales, Warehouse) by coordinating shipping requirements, holds, and delays, plus assisting with sales data or order habit tracking. Generate and review AR aging and account reports; help with audit reviews and month-end closing to ensure complete records.Maintain organized and compliant records for all AR and order transactions.Conduct regular check-ins with key customers to ensure satisfaction and support marketing or product display needs. Qualifications:Minimum 2 years' experience in accounts receivable, customer service, or order processing roles. Experience with Acumatica ERP or similar accounting/order management platforms preferred. Proficiency in Microsoft Office Suite (Excel, Word, Outlook)Strong attention to detail, accuracy, and organization. Excellent communication, relationship-building, and problem-solving skills. Ability to multitask and work independently in a fast-paced, collaborative environment.Details:Expected duration: approximately 4 months, covering a leave of absence; temp-to-hire potential. Pay range: $22 to $25 per hour, based on experience and qualifications. Schedule: Monday to Friday, 7:30am - 4:00pm

Salary : $22 - $25