PART-TIME CUSTOMER SERVICE & ORDER COORDINATOR

ALC Horticultural Solutions | Perris, CA

We are looking for a friendly, organized, and dependable Customer Service & Order Coordinator to assist customers and help keep daily office and order operations running smoothly.

This is an in-person, customer-facing position for someone who enjoys working with people, stays productive, and is willing to learn about horticultural products and our industry.

Responsibilities

• Greet and assist customers face-to-face
• Answer phone calls and customer questions
• Take orders and process payments
• Learn our products to better assist and recommend options to customers
• Communicate orders to warehouse/labor staff for preparation
• Coordinate customer pickups and ensure orders are prepared correctly
• Prepare and organize orders for shipping
• Print shipping labels and verify order information
• Keep orders, receipts, and customer information organized
• Check inventory/product availability with the team
• Make outbound sales and customer follow-up calls during slower periods
• Follow up with previous customers, quotes, and potential leads
• Look for opportunities to cross-sell and recommend additional products
• Assist with general office duties as needed

What We're Looking For

• Friendly, professional, and comfortable working face-to-face with customers
• Strong communication and customer service skills
• Organized and detail-oriented
• Comfortable speaking with customers over the phone
• Interested and open to learning about horticulture, growing, landscaping, and our products
• Willing to learn product uses so you can confidently assist customers
• Self-motivated and able to stay productive during slower periods
• Comfortable making sales and follow-up calls
• Basic computer skills
• Reliable and punctual
• Bilingual English/Spanish highly preferred

Experience in customer service, sales, horticulture, landscaping, agriculture, nursery/greenhouse, or a related industry is a plus, but not required. We are willing to train someone who is motivated and eager to learn.

Position Details

• Part-time
• In-person — Perris, CA
• Approximately 20–25 hours per week
• 90-day introductory/probationary period
• Opportunity for growth based on performance

Pay: $20.00 - $25.00 per hour

Expected hours: No less than 20.0 per week

Benefits:

• Flexible schedule
• On-the-job training

Application Question(s):

• Are you willing and interested in learning about horticulture, landscaping, growing products, and their uses so you can better assist customers?
• Are you comfortable taking initiative and finding productive tasks during slower periods without needing constant direction?
• Are you comfortable working in a fast-paced environment and handling multiple customer orders at once?

Experience:

• Horticulture or related: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $20 - $25