What are the responsibilities and job description for the Customer Support Representative position at Infinity Marketing?
Remote - US Residents Only
One of our open roles is that of a courteous and diligent customer service agent. Perfect in this role would be someone who enjoys making other people happy and is adept in multitasking. As a customer support representative, your main duties are to promptly, politely, professionally greet and serve customers. Your main responsibility will be to guarantee every client a seamless experience.
main obligations:
Respond fast to customer questions via chat, email, or phone to keep a constant degree of excellent service.
Discover consumer problems and provide them reasonable solutions.
Provide customers comprehensive product information and respond to their inquiries on setup and use.
Keep current on the products and services to offer accurate and helpful assistance.
As necessary, raise challenging problems to higher-level support teams for quick resolution.
Note and monitor every interaction with clients; answer common inquiries and remarks.
Work collaboratively to streamline client assistance processes and improve service delivery, therefore helping the team.
Control account management and updates will help to keep accurate and current client records.
Maintaining your cool and acting professionally and compassionately will help you in the most delicate or challenging of situations.
Appropriate Skills:
Excellent written and spoken skills.
good in prioritizing consumer demands and tackling difficult problems.
ability to manage a high volume environment including numerous concurrent tasks and questions.
Though not required, it is advised that you have past experience dealing with clients.
I am quite skilled using customer support systems and technological tools.
able of showing empathy and compassion while handling a broad spectrum of client personalities and circumstances.
Our offerings:
The workplace is interesting and fit for teamwork.
Prospects for advancing one's career and honing one's talents.
Training covering all the bases to provide you the highest opportunity of succeeding.
a pleasing pay scale and benefit package.