Client Relations Manager

Our Team Description

Infinity Group is a design-driven architecture and construction firm. We guide those responsible for developing next-generation workspaces across the US, using a methodology that offers clients critical insight and control over their projects at every step, resulting in an elevated process and final product.

Summary

The Client Relations Manager plays a pivotal role in setting up Infinity Group’s projects for success by guiding clients through the critical pre-sale phase. Acting as a trusted advisor and connector, you’ll coordinate with internal teams — including business development, design, estimating, and project management — to deliver clear, compelling proposals and Feasibility Budget Reports that help clients make informed decisions.

You’ll build strong relationships with clients, brokers, and landlords by providing exceptional communication, proactive problem-solving, and a steady presence during early project planning. While the Project Manager becomes the main point of contact once construction begins, you’ll remain a supportive resource for clients, reinforcing Infinity Group’s reputation for responsive, high-touch service and positioning the company for future repeat work.

This role requires a people-first relationship-builder with an eye for detail, strong organizational skills, and a working knowledge of commercial interiors projects. Your ability to balance client needs with internal delivery capabilities will help projects start on the right foot — on time, within scope, and with client confidence intact.

Your Knowledge And Skills

• 3–5 years of experience in client management, project management, account management, or related roles within commercial real estate or design-build/construction.
• Proven ability to build strong, trust-based relationships with clients, brokers, landlords, and partners.
• Highly driven and self-motivated individual that is hungry, humble, and smart.
• Strategic thinker – able to develop a win strategy for large projects on a repeatable basis ($1m ).
• Solid understanding of project lifecycles, including design and construction phases.
• Confident communicator, both written and verbal, with strong presentation and meeting
• facilitation skills.
• Highly organized and proactive, with the ability to juggle multiple priorities and deadlines.
• Tech-savvy with CRM systems, project management tools, and virtual meeting platforms.
• Based within Infinity Group’s core markets and willing to travel regionally for client meetings and
• site visits as needed.
  
  

Your Responsibilities

• Act as the primary client liaison during the pre-sale phase, from initial opportunity through to signed contract.
• Coordinate closely with internal business development, design, estimating, and project management teams to develop and deliver Feasibility Budget Reports, proposals, and project contracts that align with client goals.
• Lead and facilitate pre-construction client meetings, site visits, and milestone presentations to build client confidence and drive decision-making.
• Ensure clear, proactive communication with clients about project scope, budget ranges, and timeline expectations during the pre-sale process.
• Maintain organized documentation of client communications, requirements, and evolving project details in the CRM and file management platforms.
• Support a smooth handoff to the project management team at the start of construction, ensuring all client expectations and agreements are clearly understood.
• Remain available to clients as a trusted resource and friendly point of contact throughout construction, assisting with questions or additional needs as they arise.
• Advocate for the client’s best interests while balancing scope, budget, and schedule constraints with internal delivery capabilities
  
  

How We Measure Your Success

• Booked Revenue from assigned accounts
• Client satisfaction and repeat business
• Timeliness and clarity of client communications and deliverables
• Internal team feedback on account management effectiveness
  
  

Physical Requirements

• Must maintain a professional appearance suitable for client- and broker-facing meetings.
• Ability to participate in site visits, including walking active construction sites when required.
• Willingness to travel regionally and occasionally overnight to meet client needs.