What are the responsibilities and job description for the Call Center Representative position at Infinity Dental?
Are you someone who can make a person feel welcome, heard, and cared for—even over the phone?
Infinity Dental is looking for a friendly, organized, and dependable Call Center Patient Advocate to answer incoming calls and help patients across our multiple dental locations. You’ll work inside our Spring Lake office, connecting patients with the care they need while supporting our office teams.
If you have excellent customer service skills, a warm phone presence, and the ability to keep details organized in a busy environment, we’d love to meet you!
Your Schedule
- Monday 7:30am-7:00pm, Tuesday7:30am-6:00pm, Wednesday 7:30am-5:00pm,Thursday 7:30 a.m.–4:00 p.m.
- Enjoy Fridays and weekends off!
Why You’ll Love Working Here
We believe exceptional patient care starts with taking care of our team. Our benefits include:
- 4 Weeks Paid Time Off
- Bonus Program
- Medical & Vision Insurance
- Free Dental Care
- Holiday Pay
- Uniform Allowance
- 401(k)
- Employee Assistance Program
- Growth & Development Opportunities
- Supportive, Family-Oriented Team Culture
What You’ll Do
As a Call Center Patient Advocate, you’ll often be a patient’s first connection with Infinity Dental. Your kindness, accuracy, and follow-through will help create a five-star experience.
Responsibilities include:
- Answering incoming calls for multiple Infinity Dental locations with warmth and professionalism.
- Scheduling appointments accurately for the appropriate office, provider, and appointment type.
- Helping new patients get started and explaining what to expect at their first visit.
- Assisting existing patients with scheduling questions, appointment changes, and general office information.
- Listening carefully to patient concerns and connecting them with the appropriate office or clinical team.
- Following office protocols to promptly route urgent dental concerns.
- Documenting conversations and updating patient information accurately.
- Returning voicemails and following through on patient requests.
- Communicating clearly with each location to support a smooth patient experience.
- Using Dentrix Ascend, Mango phone systems, and Microsoft 365 while protecting patient confidentiality.
Who We’re Looking For
You’ll be a great fit if you:
- Have a friendly, reassuring phone presence and strong listening skills.
- Enjoy helping people, including patients who may be anxious or uncomfortable.
- Can manage a busy call volume while giving each patient thoughtful attention.
- Are organized, detail-oriented, and dependable.
- Can navigate multiple schedules and learn the needs of different locations.
- Learn new technology quickly and are comfortable using several computer systems.
- Take ownership of requests and follow through.
- Work well with others and bring a positive, professional attitude.
Dental scheduling, dental front office, or call center experience is preferred. We’re willing to train the right candidate with strong customer service skills and a willingness to learn.
About Infinity Dental
Infinity Dental is a modern, privately owned dental group focused on helping patients achieve total health and wellness. We combine advanced technology with personalized care, offering general dentistry, same-day crowns, and single and full-mouth dental implants.
As an owner-operated practice, we value relationships, teamwork, and decisions that support our patients and team members.
Ready to Join Our Team?
Help patients feel confident about taking their next step toward better dental health. If you’re looking for a workplace where your kindness, reliability, and hard work are appreciated, apply today!
Work Location: In person at Infinity Dental’s Spring Lake office.
Pay: $18.00 - $22.00 per hour
Expected hours: 36.0 – 38.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
Work Location: In person
Salary : $18 - $22